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Halma plc
Halma plc
5.001 – 10.000 Angajați
Sponsor pentru viza de lucrător calificatAlimente și băuturiConsultanțăLogistică
Halma plc este un grup global de companii de tehnologie care salvează vieți și dezvoltă produse și servicii menite să protejeze oamenii, să susțină medii mai sănătoase și să îmbunătățească serviciile medicale. Companiile grupului activează în domeniile siguranței, monitorizării mediului și serviciilor medicale, creând tehnologii practice pentru provocări precum prevenirea riscurilor, condițiile de mediu și reziliența climatică. Printr-un portofoliu de companii specializate și o abordare pe termen lung a creșterii, Halma reunește inovația orientată spre un scop cu dezvoltarea disciplinată a afacerilor.
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Customer Service Specialist – Sussex, Wisconsin

Support AVIRE customers in the elevator and emergency communications sectors by processing orders, resolving service issues, and maintaining Salesforce records. This full-time role offers a flexible hybrid schedule in Sussex, Wisconsin.

USStatele Unite ale AmericiiWIWisconsinHibridNormă întreagăJuniorLimbă Obligatorie: englezăAsistență clienți
SFDC

Descriere

  • Process customer sales orders, changes, credits, card payments, and product return authorizations.
  • Check order status reports for accuracy and contact customers proactively.
  • Prepare quotes for customer projects.
  • Handle inbound and outbound calls and emails, recording interactions in Salesforce.
  • Assess customer needs and offer appropriate solutions.
  • Share customer questions and concerns with relevant teams.
  • Monitor order reports to help ensure shipments go out on time.
  • Offer basic technical assistance with product issues.
  • Meet individual and team quality and performance targets.
  • Help improve processes and customer service practices.
  • Represent customer needs and share feedback with relevant functions.
  • Support customer satisfaction goals measured through net promoter scores.
  • Resolve complaints and service issues efficiently.
  • Grow sales through relevant upselling and cross-selling.
  • Keep customer records and transaction details accurate in Salesforce.
  • Coordinate with internal departments and escalate issues as needed.
  • Take on other duties as assigned.

Cerințe

  • Associate degree in business administration, marketing, communications, sales, engineering, or a related field, or equivalent experience.
  • At least one year of customer service or inside sales experience.
  • Strong interpersonal and communication abilities.
  • Demonstrated problem-solving ability.
  • Active listening skills and empathy.
  • Patience and composure under pressure.
  • Excellent written, verbal, and interpersonal communication for working with diverse groups inside and outside the organization.
  • Fluency in English and the primary language used in the area of responsibility or location.
  • Bachelor’s degree preferred.

Beneficii

  • Competitive salary.
  • Benefits package including health, dental, and vision insurance, a 401(k), vacation, and generous parental leave.
  • Paid time off.
  • Professional development training opportunities.
  • Flexible hybrid schedule.