Halma plc — odamlarni himoya qilish, sog‘lomroq muhitni qo‘llab-quvvatlash va tibbiy xizmatlarni yaxshilashga yordam beradigan mahsulot va xizmatlarni ishlab chiquvchi, hayotni asrashga yo‘naltirilgan texnologiya kompaniyalaridan iborat global guruh. Uning tarkibidagi kompaniyalar xavfsizlik, atrof-muhit monitoringi va tibbiyot yo‘nalishlarida faoliyat yuritib, xavflarning oldini olish, atrof-muhit sharoitlari va iqlimga chidamlilik kabi muammolarga amaliy texnologik yechimlar yaratadi. Ixtisoslashgan kompaniyalar portfeli va uzoq muddatli o‘sish yondashuvi orqali Halma maqsadga yo‘naltirilgan innovatsiyalarni puxta biznes rivoji bilan uyg‘unlashtiradi.
Customer Service Specialist – Sussex, Wisconsin
Support AVIRE customers in the elevator and emergency communications sectors by processing orders, resolving service issues, and maintaining Salesforce records. This full-time role offers a flexible hybrid schedule in Sussex, Wisconsin.
Tavsif
- Process customer sales orders, changes, credits, card payments, and product return authorizations.
- Check order status reports for accuracy and contact customers proactively.
- Prepare quotes for customer projects.
- Handle inbound and outbound calls and emails, recording interactions in Salesforce.
- Assess customer needs and offer appropriate solutions.
- Share customer questions and concerns with relevant teams.
- Monitor order reports to help ensure shipments go out on time.
- Offer basic technical assistance with product issues.
- Meet individual and team quality and performance targets.
- Help improve processes and customer service practices.
- Represent customer needs and share feedback with relevant functions.
- Support customer satisfaction goals measured through net promoter scores.
- Resolve complaints and service issues efficiently.
- Grow sales through relevant upselling and cross-selling.
- Keep customer records and transaction details accurate in Salesforce.
- Coordinate with internal departments and escalate issues as needed.
- Take on other duties as assigned.
Talablar
- Associate degree in business administration, marketing, communications, sales, engineering, or a related field, or equivalent experience.
- At least one year of customer service or inside sales experience.
- Strong interpersonal and communication abilities.
- Demonstrated problem-solving ability.
- Active listening skills and empathy.
- Patience and composure under pressure.
- Excellent written, verbal, and interpersonal communication for working with diverse groups inside and outside the organization.
- Fluency in English and the primary language used in the area of responsibility or location.
- Bachelor’s degree preferred.
Imtiyozlar
- Competitive salary.
- Benefits package including health, dental, and vision insurance, a 401(k), vacation, and generous parental leave.
- Paid time off.
- Professional development training opportunities.
- Flexible hybrid schedule.