DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics este o companie globală de expediții și logistică, care ajută companiile să transporte, să depoziteze și să gestioneze mărfuri prin rețele aeriene, maritime, rutiere și feroviare. Serviciile sale includ logistică pe bază de contract, depozitare și suport pentru lanțul de aprovizionare, completate de instrumente digitale precum myDSV, urmărirea transporturilor și conectivitatea prin API sau EDI pentru rezervări și vizibilitate. DSV deservește sectoare precum industria auto, sănătatea, industria aerospațială și bunurile de consum, printr-o rețea internațională extinsă axată pe eficiență operațională, inovație și soluții logistice mai sustenabile.

Customer Service Specialist in Johor Baru (Onsite)

Coordinate customer bookings, shipment documentation, cargo movement, and trucking arrangements for DSV’s transport and logistics operations in Johor Baru.

Descriere

  • Coordinate customer order bookings
  • Act as the primary contact for assigned customers
  • Track local and cross-border cargo movement
  • Arrange trucks through DSV’s fleet or external vendors
  • Support customer requirements, including customs declarations
  • Coordinate loading and unloading activities to prevent escalations
  • Keep customers informed about shipment progress
  • Handle daily customer communications by email and phone while following customer SOPs
  • Resolve and oversee customer issues and escalations
  • Maintain and review customer KPIs and reports
  • Participate in customer meetings, QBRs, and inquiries
  • Enter shipment information into the Transport Management System
  • Calculate movement data in the database
  • Prepare shipment documentation for billing submission

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