DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.

Customer Service Specialist in Johor Baru (Onsite)

Coordinate customer bookings, shipment documentation, cargo movement, and trucking arrangements for DSV’s transport and logistics operations in Johor Baru.

Description

  • Coordinate customer order bookings
  • Act as the primary contact for assigned customers
  • Track local and cross-border cargo movement
  • Arrange trucks through DSV’s fleet or external vendors
  • Support customer requirements, including customs declarations
  • Coordinate loading and unloading activities to prevent escalations
  • Keep customers informed about shipment progress
  • Handle daily customer communications by email and phone while following customer SOPs
  • Resolve and oversee customer issues and escalations
  • Maintain and review customer KPIs and reports
  • Participate in customer meetings, QBRs, and inquiries
  • Enter shipment information into the Transport Management System
  • Calculate movement data in the database
  • Prepare shipment documentation for billing submission

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