Medtronic este o companie globală de tehnologie medicală și producție, care dezvoltă soluții pentru afecțiuni medicale complexe. Activitatea sa reunește echipe internaționale numeroase și o colaborare strânsă cu profesioniștii din domeniul sănătății pentru a îmbunătăți tratamentele, terapiile și accesul la tehnologia medicală. Cu peste 95.000 de angajați în mai mult de 150 de țări, Medtronic se concentrează pe dezvoltarea îngrijirii pacienților, susținând totodată incluziunea, diversitatea, echitatea și practicile sustenabile în cadrul operațiunilor sale.
Customer Service Representative III – Medtronic
Manage customer inquiries, repair requests, quotations, and orders for Medtronic healthcare technology. Coordinate service work with engineers, workshops, vendors, and internal teams.
Descriere
- Manage service requests, customer inquiries, and communications with internal teams, customers, and vendors.
- Take initiative and handle complex tasks independently, including when procedures are unclear.
- Communicate by phone and email with service engineers, workshop teams, and cross-functional departments.
- Use ServiceNow, SAP, and Salesforce to track orders, handle invoicing and disputes, and coordinate spare-parts logistics.
- Prepare and follow up on quotations for repairs, maintenance, and parts sales.
- Contribute to continuous improvement and recommend process changes.
- Follow quality standards, complete required training, and see service and repair processes through to completion.
Cerințe
- Bring at least two years of relevant experience.
- Have customer service experience, preferably in healthcare or technical services.
- Communicate effectively and maintain a customer-first approach.
- Demonstrate strong attention to detail and analytical skills.
- Manage time, plan, and organize work effectively.
- Work proactively and independently in a fast-paced setting.
- Collaborate well and build effective working relationships.
- Salesforce experience is preferred.
- Experience with SAP or a comparable ERP system is preferred; training is provided.
- Be proficient in English.
Beneficii
- Flexible work arrangement.
- Competitive salary and flexible benefits package.
- Access a broad range of benefits, resources, and competitive compensation plans to support different career and life stages.
- Short-term incentive through the Medtronic Incentive Plan (MIP).