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Atvērt
Medtronic ir globāls veselības aprūpes tehnoloģiju un ražošanas uzņēmums, kas izstrādā risinājumus sarežģītiem medicīniskiem stāvokļiem. Uzņēmuma darbā apvienojas lielas starptautiskas komandas un cieša sadarbība ar veselības aprūpes speciālistiem, lai uzlabotu ārstēšanu, terapijas un medicīnas tehnoloģiju pieejamību. Medtronic nodarbina vairāk nekā 95 000 cilvēku vairāk nekā 150 valstīs un koncentrējas uz pacientu aprūpes attīstību, vienlaikus veicinot iekļaušanu, daudzveidību, vienlīdzību un ilgtspējīgu praksi visā savā darbībā.
Customer Service Representative III – Medtronic
Manage customer inquiries, repair requests, quotations, and orders for Medtronic healthcare technology. Coordinate service work with engineers, workshops, vendors, and internal teams.
Apraksts
- Manage service requests, customer inquiries, and communications with internal teams, customers, and vendors.
- Take initiative and handle complex tasks independently, including when procedures are unclear.
- Communicate by phone and email with service engineers, workshop teams, and cross-functional departments.
- Use ServiceNow, SAP, and Salesforce to track orders, handle invoicing and disputes, and coordinate spare-parts logistics.
- Prepare and follow up on quotations for repairs, maintenance, and parts sales.
- Contribute to continuous improvement and recommend process changes.
- Follow quality standards, complete required training, and see service and repair processes through to completion.
Prasības
- Bring at least two years of relevant experience.
- Have customer service experience, preferably in healthcare or technical services.
- Communicate effectively and maintain a customer-first approach.
- Demonstrate strong attention to detail and analytical skills.
- Manage time, plan, and organize work effectively.
- Work proactively and independently in a fast-paced setting.
- Collaborate well and build effective working relationships.
- Salesforce experience is preferred.
- Experience with SAP or a comparable ERP system is preferred; training is provided.
- Be proficient in English.
Priekšrocības
- Flexible work arrangement.
- Competitive salary and flexible benefits package.
- Access a broad range of benefits, resources, and competitive compensation plans to support different career and life stages.
- Short-term incentive through the Medtronic Incentive Plan (MIP).
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