Medtronic एक वैश्विक स्वास्थ्य प्रौद्योगिकी और विनिर्माण कंपनी है, जो जटिल चिकित्सा स्थितियों के लिए समाधान विकसित करती है। इसके कार्य में बड़े, अंतरराष्ट्रीय दलों और स्वास्थ्यसेवा पेशेवरों के साथ घनिष्ठ सहयोग शामिल है, ताकि उपचार, चिकित्सा पद्धतियों और चिकित्सा प्रौद्योगिकी तक पहुंच में सुधार किया जा सके। 150 से अधिक देशों में 95,000 से ज्यादा कर्मचारियों के साथ, Medtronic रोगी देखभाल को आगे बढ़ाने पर ध्यान केंद्रित करती है और अपने संचालन में समावेशन, विविधता, समानता तथा टिकाऊ प्रथाओं को बढ़ावा देती है।
Customer Service Representative III – Medtronic
Manage customer inquiries, repair requests, quotations, and orders for Medtronic healthcare technology. Coordinate service work with engineers, workshops, vendors, and internal teams.
फ़्रांस€34,400 – €51,600 / वर्ष
हाइब्रिडपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीग्राहक सहायताविवरण
- Manage service requests, customer inquiries, and communications with internal teams, customers, and vendors.
- Take initiative and handle complex tasks independently, including when procedures are unclear.
- Communicate by phone and email with service engineers, workshop teams, and cross-functional departments.
- Use ServiceNow, SAP, and Salesforce to track orders, handle invoicing and disputes, and coordinate spare-parts logistics.
- Prepare and follow up on quotations for repairs, maintenance, and parts sales.
- Contribute to continuous improvement and recommend process changes.
- Follow quality standards, complete required training, and see service and repair processes through to completion.
आवश्यकताएँ
- Bring at least two years of relevant experience.
- Have customer service experience, preferably in healthcare or technical services.
- Communicate effectively and maintain a customer-first approach.
- Demonstrate strong attention to detail and analytical skills.
- Manage time, plan, and organize work effectively.
- Work proactively and independently in a fast-paced setting.
- Collaborate well and build effective working relationships.
- Salesforce experience is preferred.
- Experience with SAP or a comparable ERP system is preferred; training is provided.
- Be proficient in English.
लाभ
- Flexible work arrangement.
- Competitive salary and flexible benefits package.
- Access a broad range of benefits, resources, and competitive compensation plans to support different career and life stages.
- Short-term incentive through the Medtronic Incentive Plan (MIP).