„Medtronic“ yra pasaulinė sveikatos priežiūros technologijų ir gamybos įmonė, kurianti sprendimus sudėtingoms medicininėms būklėms gydyti. Jos veikla apima dideles tarptautines komandas ir glaudų bendradarbiavimą su sveikatos priežiūros specialistais, siekiant gerinti gydymą, terapijas ir medicinos technologijų prieinamumą. Daugiau nei 95 000 darbuotojų daugiau kaip 150 šalių turinti „Medtronic“ daugiausia dėmesio skiria pacientų priežiūros pažangai, taip pat puoselėja įtrauktį, įvairovę, lygybę ir tvarią veiklą visose savo operacijose.
Customer Service Representative III – Medtronic
Manage customer inquiries, repair requests, quotations, and orders for Medtronic healthcare technology. Coordinate service work with engineers, workshops, vendors, and internal teams.
Aprašymas
- Manage service requests, customer inquiries, and communications with internal teams, customers, and vendors.
- Take initiative and handle complex tasks independently, including when procedures are unclear.
- Communicate by phone and email with service engineers, workshop teams, and cross-functional departments.
- Use ServiceNow, SAP, and Salesforce to track orders, handle invoicing and disputes, and coordinate spare-parts logistics.
- Prepare and follow up on quotations for repairs, maintenance, and parts sales.
- Contribute to continuous improvement and recommend process changes.
- Follow quality standards, complete required training, and see service and repair processes through to completion.
Reikalavimai
- Bring at least two years of relevant experience.
- Have customer service experience, preferably in healthcare or technical services.
- Communicate effectively and maintain a customer-first approach.
- Demonstrate strong attention to detail and analytical skills.
- Manage time, plan, and organize work effectively.
- Work proactively and independently in a fast-paced setting.
- Collaborate well and build effective working relationships.
- Salesforce experience is preferred.
- Experience with SAP or a comparable ERP system is preferred; training is provided.
- Be proficient in English.
Privalumai
- Flexible work arrangement.
- Competitive salary and flexible benefits package.
- Access a broad range of benefits, resources, and competitive compensation plans to support different career and life stages.
- Short-term incentive through the Medtronic Incentive Plan (MIP).