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Maxxia Pty Ltd
Maxxia Pty Ltd
1.001 – 5.000 Angajați
ConsultanțăIndustria autoLogistică
Maxxia Pty Ltd oferă în Australia servicii de structurare a salariilor și leasing auto cu reînnoire. Compania îi ajută pe angajați să exploreze opțiuni de beneficii la locul de muncă concepute pentru reducerea impozitului pe venit și gestionarea finanțării vehiculelor, inclusiv leasing cu reînnoire pentru vehicule noi și electrice. Cu peste 30 de ani de experiență, Maxxia pune la dispoziția angajatorilor și angajaților resurse și instrumente practice pentru înțelegerea și gestionarea acestor aranjamente.
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Locurile de muncă ale companiei

Customer Care Specialist - Brisbane (Hybrid)

Support NDIS participants, nominees, and providers across Australia by resolving enquiries through phone, email, and live chat. Provide clear guidance on NDIS processes, funding, and services while delivering thoughtful customer care.

AUAustralia
65.000 $ – 70.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support NDIS participants, nominees, and providers across Australia
  • Manage enquiries through phone, email, and live chat
  • Handle high enquiry volumes while balancing customer experience, quality, and efficiency
  • Provide considerate support during challenging customer interactions
  • Explain NDIS processes, funding, and services in clear language
  • Make outbound calls to share useful information and enhance the customer experience
  • Maintain accurate records across multiple systems
  • Coordinate with internal teams and external stakeholders, escalating issues as required
  • Take ownership of enquiries through to resolution
  • Develop working knowledge of the NDIS, company services, and provider processes

Cerințe

  • Experience supporting customers, participants, providers, or stakeholders in a service-focused setting
  • Background in customer service or disability services, such as Customer Care, Support Coordination, or Plan Management
  • Knowledge of the NDIS and its participants and organisations is advantageous but not required
  • Communicate clearly, respectfully, and confidently
  • Use a practical, solutions-oriented approach
  • Manage complex and sensitive conversations effectively
  • Show enthusiasm for learning across different customer service functions
  • Work collaboratively while owning enquiries from initial contact through resolution
  • Complete required background checks, including criminal history and ASIC checks
  • Obtain an NDIS Workers Screening Check where applicable

Beneficii

  • 12% superannuation
  • Supportive culture with a values-led recognition program
  • Novated leasing benefits and discounts
  • 12 weeks of paid parental leave
  • Broad learning and development opportunities for career progression
  • Sonder digital wellbeing platform with personalised support available 24/7
  • Annual flu vaccinations
  • Default income protection insurance reimbursement for members of the MMS Default Super Fund
  • Exempt Employee Share Plan
  • Volunteer leave and career break options
  • MMS Rewards program
  • Hybrid work with flexibility discussions

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