EMED Group este un furnizor britanic de servicii de logistică medicală, axat pe transportul non-urgent al pacienților și pe accesul la servicii de sănătate și asistență socială. Organizația colaborează cu NHS prin intermediul a patru divizii specializate, își desfășoară activitatea din peste 50 de baze și are mai mult de 2.800 de angajați. Activitatea sa include furnizarea și mobilizarea unor contracte de amploare pentru transportul pacienților, inclusiv în perioade de cerere excepțională, precum pandemia de COVID-19. Profilul EMED Group poate fi relevant pentru candidații care explorează roluri în operațiuni medicale, logistică, transportul pacienților și servicii de asistență, cu un accent declarat pe dezvoltarea carierei și sănătatea angajaților.
Controller Planner, Reading Hybrid
Plan, coordinate, and dispatch patient transport journeys for EMED Group in a time-critical healthcare logistics operation. Match vehicles and crew capacity to NHS patient transport requirements while managing live operational changes.
Descriere
- Review and plan current and upcoming bookings in the Cleric control system
- Verify staffing and vehicle resources, notifying subcontractors, taxis, and volunteers when needed
- Schedule journeys within agreed contractual time windows
- Dispatch and coordinate operational crews to support timely patient collections and deliveries
- Balance live demand against capacity by assigning suitable vehicles and crew skill combinations
- Process patient transport requests and ambulance journey enquiries accurately and courteously
- Complete administrative work including booking-list checks, data entry, ad hoc forms, and invoices
- Keep patient records accurate and maintain orderly data within the operating system
- Support ongoing service performance and quality improvements
- Answer internal and external calls promptly and professionally
- Coordinate with GPs, nursing homes, hospital clinics, and hospital wards
- Maintain continuous journey progression across control areas
- Address delays, cancellations, vehicle problems, and capacity pressures through dynamic replanning, resource reassignment, and escalation
Cerințe
- Experience in a regulated, complex, and time-sensitive operational setting
- Experience in logistics, control-room operations, route planning, or analytical work is desirable
- Experience working against time-critical KPIs or service-level targets is desirable
- Experience using operational systems to track performance, prioritise tasks, and implement corrective action
- Strong communication and interpersonal skills developed through customer or public-facing work
- Clear commitment to delivering a high-quality, customer-centred service
- Excellent written and spoken communication
- Confidence engaging effectively with people at every level of an organisation
- Strong analytical and problem-solving ability
- Careful and consistent attention to detail
- Excellent organisation, multitasking, and prioritisation skills
- Ability to remain composed under pressure and act on personal initiative
Beneficii
- Life Assurance offers colleagues and their families financial protection worth £5,000
- Company sick pay provides full salary for 20 days after two years of service
- 24/7 online and telephone GP consultations, with prescription access
- Second-opinion medical support after diagnosis or while following a treatment pathway
- Hospital cash-plan cover with sickness protection
- Cash-plan support for dental, optical, and chiropody care
- Access to mental health consultations
- Access to physiotherapy consultations
- Legal advice covering domestic matters, motoring offences, wills and probate, and personal injury
- Financial guidance on retirement planning, tax efficiency, and state benefits
- Long Service Recognition Scheme, including additional annual leave after five years and every five years thereafter
- Values-based internal recognition programme with financial awards and an annual recognition event
- Refer a Friend recruitment programme with financial incentives
- EMED Foundation support for colleagues and local communities
- Pension scheme
- Blue Light Card
- Uniform provided
- Employee Assistance Programme
- Flu vaccination through an internal autumn/winter campaign
- Hybrid working