EMED Group is a UK healthcare logistics provider focused on non-emergency patient transport and access to health and social care services. Working with the NHS through four specialist divisions, the organisation operates from more than 50 bases with a workforce of over 2,800 colleagues. Its work includes delivering and mobilising large-scale patient transport contracts, including during periods of exceptional demand such as the COVID-19 pandemic. EMED Group’s profile may be relevant to candidates exploring roles across healthcare operations, logistics, patient transport and support services, with a stated focus on career development and employee health.
Controller Planner, Reading Hybrid
Plan, coordinate, and dispatch patient transport journeys for EMED Group in a time-critical healthcare logistics operation. Match vehicles and crew capacity to NHS patient transport requirements while managing live operational changes.
Description
- Review and plan current and upcoming bookings in the Cleric control system
- Verify staffing and vehicle resources, notifying subcontractors, taxis, and volunteers when needed
- Schedule journeys within agreed contractual time windows
- Dispatch and coordinate operational crews to support timely patient collections and deliveries
- Balance live demand against capacity by assigning suitable vehicles and crew skill combinations
- Process patient transport requests and ambulance journey enquiries accurately and courteously
- Complete administrative work including booking-list checks, data entry, ad hoc forms, and invoices
- Keep patient records accurate and maintain orderly data within the operating system
- Support ongoing service performance and quality improvements
- Answer internal and external calls promptly and professionally
- Coordinate with GPs, nursing homes, hospital clinics, and hospital wards
- Maintain continuous journey progression across control areas
- Address delays, cancellations, vehicle problems, and capacity pressures through dynamic replanning, resource reassignment, and escalation
Requirements
- Experience in a regulated, complex, and time-sensitive operational setting
- Experience in logistics, control-room operations, route planning, or analytical work is desirable
- Experience working against time-critical KPIs or service-level targets is desirable
- Experience using operational systems to track performance, prioritise tasks, and implement corrective action
- Strong communication and interpersonal skills developed through customer or public-facing work
- Clear commitment to delivering a high-quality, customer-centred service
- Excellent written and spoken communication
- Confidence engaging effectively with people at every level of an organisation
- Strong analytical and problem-solving ability
- Careful and consistent attention to detail
- Excellent organisation, multitasking, and prioritisation skills
- Ability to remain composed under pressure and act on personal initiative
Benefits
- Life Assurance offers colleagues and their families financial protection worth £5,000
- Company sick pay provides full salary for 20 days after two years of service
- 24/7 online and telephone GP consultations, with prescription access
- Second-opinion medical support after diagnosis or while following a treatment pathway
- Hospital cash-plan cover with sickness protection
- Cash-plan support for dental, optical, and chiropody care
- Access to mental health consultations
- Access to physiotherapy consultations
- Legal advice covering domestic matters, motoring offences, wills and probate, and personal injury
- Financial guidance on retirement planning, tax efficiency, and state benefits
- Long Service Recognition Scheme, including additional annual leave after five years and every five years thereafter
- Values-based internal recognition programme with financial awards and an annual recognition event
- Refer a Friend recruitment programme with financial incentives
- EMED Foundation support for colleagues and local communities
- Pension scheme
- Blue Light Card
- Uniform provided
- Employee Assistance Programme
- Flu vaccination through an internal autumn/winter campaign
- Hybrid working