11:11 Systems furnizează infrastructură cloud rezilientă și servicii IT gestionate pentru clienți din zona întreprinderilor și pentru clienți profesioniști. Oferta sa include cloud public și privat gestionat, stocare de obiecte de înaltă performanță, soluții de backup Veeam și Cohesity, recuperare în caz de dezastru ca serviciu și administrare centralizată prin Cloud Console. Compania oferă, de asemenea, servicii de securitate cibernetică, inclusiv scanare continuă a riscurilor, detectare și răspuns gestionate, SIEM gestionat și detectare și răspuns pentru endpointuri, alături de SD-WAN, SASE, conectivitate gestionată și consultanță pentru infrastructură. Activitatea sa se concentrează pe sprijinirea organizațiilor în modernizarea, securizarea și operarea mediilor tehnologice critice.
Cloud Operations Engineer II — 11:11 Systems | Remote, United States
Manage 11:11 Systems’ VMware-based cloud computing infrastructure, including cluster provisioning, capacity planning, monitoring, fleet management, and customer escalations. The role supports enterprise cloud operations and includes after-hours on-call participation.
Descriere
- Oversee 11:11 Systems’ cloud computing platforms and related operations
- Improve, deploy, and maintain enterprise cloud systems
- Lead capacity planning, cluster provisioning, fleet administration, alert monitoring, and escalations
- Take ownership of assigned cloud computing responsibilities and operational outcomes
- Manage cluster provisioning, alert monitoring, and environmental administration
- Resolve customer issues as an escalation engineer and participate in the after-hours engineering on-call rotation
- Support Level I Cloud Operations Engineers with escalated issues
- Administer cluster capacity across hosts, CPU, and memory resources
- Create, monitor, and report cloud capacity KPIs covering CPU, memory, and storage
- Address escalated customer support tickets with accuracy, urgency, and professionalism
- Apply established best practices for cloud computing systems management
- Provide responsive customer service and foster professional customer relationships
- Work constructively with colleagues while following the company Code of Business Ethics and Company Values
- Manage company data and information in line with applicable handling agreements, procedures, and policies
- Comply with company policies, data privacy practices, annual training, and policy acknowledgements
- Complete other assigned responsibilities
- Report to the Manager of Cloud Operations
Cerințe
- Bachelor’s degree in a technical field or equivalent professional experience
- At least four years of recent, hands-on experience administering VMware environments for enterprises
- VMware VCP or VCAP certification is preferred
- Strong experience with VMware administration tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX, is preferred
- Experience with backup and disaster recovery platforms such as Veeam and Zerto is preferred
- Working knowledge of cloud infrastructure services including BaaS, IaaS, and DRaaS
- Experience supporting geographically distributed data center environments
- Legal authorization to work in the United States without visa sponsorship
- Ability to satisfactorily perform the role’s essential functions
- Ability to meet the role’s required knowledge, skills, and capabilities; reasonable accommodation is available to qualified individuals with disabilities