11:11 Systems provides resilient cloud infrastructure and managed IT services for enterprise and professional customers. Its offerings cover managed public and private cloud, high-performance object storage, Veeam and Cohesity backup, disaster recovery as a service, and centralized administration through its Cloud Console. The company also delivers cybersecurity services—including continuous risk scanning, managed detection and response, managed SIEM, and endpoint detection and response—alongside SD-WAN, SASE, managed connectivity, and infrastructure consulting. Its work centers on helping organizations modernize, secure, and operate critical technology environments.
Cloud Operations Engineer II — 11:11 Systems | Remote, United States
Manage 11:11 Systems’ VMware-based cloud computing infrastructure, including cluster provisioning, capacity planning, monitoring, fleet management, and customer escalations. The role supports enterprise cloud operations and includes after-hours on-call participation.
Description
- Oversee 11:11 Systems’ cloud computing platforms and related operations
- Improve, deploy, and maintain enterprise cloud systems
- Lead capacity planning, cluster provisioning, fleet administration, alert monitoring, and escalations
- Take ownership of assigned cloud computing responsibilities and operational outcomes
- Manage cluster provisioning, alert monitoring, and environmental administration
- Resolve customer issues as an escalation engineer and participate in the after-hours engineering on-call rotation
- Support Level I Cloud Operations Engineers with escalated issues
- Administer cluster capacity across hosts, CPU, and memory resources
- Create, monitor, and report cloud capacity KPIs covering CPU, memory, and storage
- Address escalated customer support tickets with accuracy, urgency, and professionalism
- Apply established best practices for cloud computing systems management
- Provide responsive customer service and foster professional customer relationships
- Work constructively with colleagues while following the company Code of Business Ethics and Company Values
- Manage company data and information in line with applicable handling agreements, procedures, and policies
- Comply with company policies, data privacy practices, annual training, and policy acknowledgements
- Complete other assigned responsibilities
- Report to the Manager of Cloud Operations
Requirements
- Bachelor’s degree in a technical field or equivalent professional experience
- At least four years of recent, hands-on experience administering VMware environments for enterprises
- VMware VCP or VCAP certification is preferred
- Strong experience with VMware administration tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX, is preferred
- Experience with backup and disaster recovery platforms such as Veeam and Zerto is preferred
- Working knowledge of cloud infrastructure services including BaaS, IaaS, and DRaaS
- Experience supporting geographically distributed data center environments
- Legal authorization to work in the United States without visa sponsorship
- Ability to satisfactorily perform the role’s essential functions
- Ability to meet the role’s required knowledge, skills, and capabilities; reasonable accommodation is available to qualified individuals with disabilities