11:11 Systems उद्यम और पेशेवर ग्राहकों के लिए विश्वसनीय क्लाउड अवसंरचना और प्रबंधित आईटी सेवाएँ प्रदान करती है। इसकी सेवाओं में प्रबंधित सार्वजनिक और निजी क्लाउड, उच्च-प्रदर्शन ऑब्जेक्ट स्टोरेज, Veeam और Cohesity बैकअप, सेवा के रूप में आपदा पुनर्प्राप्ति तथा Cloud Console के माध्यम से केंद्रीकृत प्रशासन शामिल हैं। कंपनी निरंतर जोखिम स्कैनिंग, प्रबंधित डिटेक्शन और रिस्पॉन्स, प्रबंधित SIEM तथा एंडपॉइंट डिटेक्शन और रिस्पॉन्स जैसी साइबर सुरक्षा सेवाओं के साथ SD-WAN, SASE, प्रबंधित कनेक्टिविटी और अवसंरचना परामर्श भी प्रदान करती है। इसका कार्य संगठनों को अपने महत्वपूर्ण प्रौद्योगिकी वातावरण का आधुनिकीकरण, सुरक्षा और संचालन करने में सहायता करने पर केंद्रित है।
Cloud Operations Engineer II — 11:11 Systems | Remote, United States
Manage 11:11 Systems’ VMware-based cloud computing infrastructure, including cluster provisioning, capacity planning, monitoring, fleet management, and customer escalations. The role supports enterprise cloud operations and includes after-hours on-call participation.
विवरण
- Oversee 11:11 Systems’ cloud computing platforms and related operations
- Improve, deploy, and maintain enterprise cloud systems
- Lead capacity planning, cluster provisioning, fleet administration, alert monitoring, and escalations
- Take ownership of assigned cloud computing responsibilities and operational outcomes
- Manage cluster provisioning, alert monitoring, and environmental administration
- Resolve customer issues as an escalation engineer and participate in the after-hours engineering on-call rotation
- Support Level I Cloud Operations Engineers with escalated issues
- Administer cluster capacity across hosts, CPU, and memory resources
- Create, monitor, and report cloud capacity KPIs covering CPU, memory, and storage
- Address escalated customer support tickets with accuracy, urgency, and professionalism
- Apply established best practices for cloud computing systems management
- Provide responsive customer service and foster professional customer relationships
- Work constructively with colleagues while following the company Code of Business Ethics and Company Values
- Manage company data and information in line with applicable handling agreements, procedures, and policies
- Comply with company policies, data privacy practices, annual training, and policy acknowledgements
- Complete other assigned responsibilities
- Report to the Manager of Cloud Operations
आवश्यकताएँ
- Bachelor’s degree in a technical field or equivalent professional experience
- At least four years of recent, hands-on experience administering VMware environments for enterprises
- VMware VCP or VCAP certification is preferred
- Strong experience with VMware administration tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX, is preferred
- Experience with backup and disaster recovery platforms such as Veeam and Zerto is preferred
- Working knowledge of cloud infrastructure services including BaaS, IaaS, and DRaaS
- Experience supporting geographically distributed data center environments
- Legal authorization to work in the United States without visa sponsorship
- Ability to satisfactorily perform the role’s essential functions
- Ability to meet the role’s required knowledge, skills, and capabilities; reasonable accommodation is available to qualified individuals with disabilities