Voya Financial
Voya Financial
Voya Financial este o companie de servicii financiare axată pe sprijinirea persoanelor, familiilor, angajatorilor și instituțiilor în pregătirea pentru viitor. Oferta sa include economii pentru pensie, investiții, asigurări și beneficii la locul de muncă, punând accent pe conectarea acestor servicii pentru a crea experiențe financiare mai simple. Prin abordarea sa orientată către clienți și inițiative precum Voya Behavioral Finance Institute for Innovation, Voya contribuie la îmbunătățirea securității financiare și la dezvoltarea modului în care oamenii primesc îngrijire și sprijin la locul de muncă.

Client Relationship Manager – Voya Financial, Remote United States

Manage sponsored financial plans and complex client relationships for Voya Financial. Drive operational efficiency, service quality, profitability, and sales support.

Descriere

  • Oversee all aspects of designated sponsored financial plans
  • Develop and maintain strong relationships with clients
  • Contribute to plan profitability
  • Coordinate smooth daily operations and the timely completion of scheduled processing activities
  • Use operational best practices to keep plans efficient and aligned with client requirements
  • Improve service delivery through risk management, greater efficiency, and consistent quality
  • Coordinate with internal and external partners supporting plan operations, including Central Services, the Customer Contact Center, Compliance, Financial Control, Pricing and Trading, and Trust
  • Join sponsor calls and client meetings
  • Assist with sales opportunities, including onsite presentations
  • Travel as required for client meetings

Cerințe

  • High school diploma or GED is required
  • At least five years of experience in the financial services industry
  • Strong customer service experience and capabilities
  • Experience managing highly sensitive and at-risk client relationships
  • Bachelor’s degree in business administration or an equivalent qualification is preferred

Beneficii

  • Health, dental, vision, and life insurance coverage
  • 401(k) savings plan with company matching contributions of up to 6%
  • Employer-funded Voya Retirement Plan with a 4% cash balance contribution
  • Tuition reimbursement of up to $5,250 per year
  • Paid time off, including 20 days, nine company holidays, and a flexible Diversity Celebration Day
  • Up to 40 hours of paid volunteer time each calendar year
  • Annual cash, sales, and/or long-term incentives based on the role and achievement of annual performance objectives

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