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RBC
Sponsor pentru viza H1BAsigurăriFinanțeServicii bancare
RBC este o instituție globală de servicii financiare cu sediul central în Canada, cu activități care acoperă domeniile bancar, finanțarea, asigurările, investițiile, gestionarea patrimoniului, planificarea financiară și piețele de capital. Deservește peste 17 milioane de clienți din Canada, Statele Unite și alte 27 de țări și are peste 94.000 de angajați. Modelul său diversificat combină serviciile financiare consacrate cu un accent pe inovare și pe experiența clienților.
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Bilingual Fraud Advisor at RBC Remote in Canada

Support RBC clients across Canada by helping prevent fraud through phone and email interactions. Assess security concerns, recommend protective solutions, and resolve client issues within Canadian banking operations.

CACanadaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăBilingv

Descriere

  • Support RBC clients through phone, email, and other channels while delivering a strong service experience and helping safeguard their accounts
  • Explain immediate security needs and recommend tailored measures to reduce fraud losses
  • Resolve client concerns during the initial interaction with a clear, courteous approach
  • Build effective working relationships with internal partners across RBC
  • Help teammates meet client needs and contribute to shared team results
  • Follow compliance procedures, risk controls, and established processes to protect clients and shareholders

Cerințe

  • Meet the role’s technology and confidentiality standards, including access to a private, quiet workspace and reliable internet
  • Demonstrate strong interpersonal, communication, and problem-solving abilities
  • Build client rapport while analyzing situations and identifying risk-mitigation solutions
  • Show a commitment to exceptional client service, with the curiosity and drive to understand and resolve client concerns
  • Be available for shifts any day from Monday through Sunday between 7:00 AM and midnight; the department operates 24 hours a day, 7 days a week
  • Fluency in both English and French is required
  • Experience working in a team-oriented, metrics-driven environment is considered an asset
  • Previous contact centre, call centre, financial services, or fast-paced service-industry experience is considered an asset

Beneficii

  • Comprehensive total rewards program with bonuses and flexible benefits
  • Competitive compensation
  • Stock awards where applicable
  • World-class training in financial services
  • Career development opportunities and access to roles across business areas and geographies
  • Leaders who support growth through coaching and development opportunities
  • Flexible work arrangements where available
  • Dynamic, collaborative, progressive, and high-performing team environment

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