RBC कनाडा में मुख्यालय वाला एक वैश्विक वित्तीय सेवा संस्थान है, जिसकी सेवाओं में बैंकिंग, वित्त, बीमा, निवेश, संपत्ति प्रबंधन, वित्तीय योजना और पूंजी बाजार शामिल हैं। कनाडा, संयुक्त राज्य अमेरिका और 27 अन्य देशों में 1.7 करोड़ से अधिक ग्राहकों को सेवाएँ प्रदान करने वाला RBC 94,000 से अधिक कर्मचारियों के साथ काम करता है। इसका विविधीकृत मॉडल स्थापित वित्तीय सेवाओं को नवाचार और ग्राहक अनुभव पर केंद्रित दृष्टिकोण के साथ जोड़ता है।
Bilingual Fraud Advisor at RBC Remote in Canada
Support RBC clients across Canada by helping prevent fraud through phone and email interactions. Assess security concerns, recommend protective solutions, and resolve client issues within Canadian banking operations.
विवरण
- Support RBC clients through phone, email, and other channels while delivering a strong service experience and helping safeguard their accounts
- Explain immediate security needs and recommend tailored measures to reduce fraud losses
- Resolve client concerns during the initial interaction with a clear, courteous approach
- Build effective working relationships with internal partners across RBC
- Help teammates meet client needs and contribute to shared team results
- Follow compliance procedures, risk controls, and established processes to protect clients and shareholders
आवश्यकताएँ
- Meet the role’s technology and confidentiality standards, including access to a private, quiet workspace and reliable internet
- Demonstrate strong interpersonal, communication, and problem-solving abilities
- Build client rapport while analyzing situations and identifying risk-mitigation solutions
- Show a commitment to exceptional client service, with the curiosity and drive to understand and resolve client concerns
- Be available for shifts any day from Monday through Sunday between 7:00 AM and midnight; the department operates 24 hours a day, 7 days a week
- Fluency in both English and French is required
- Experience working in a team-oriented, metrics-driven environment is considered an asset
- Previous contact centre, call centre, financial services, or fast-paced service-industry experience is considered an asset
लाभ
- Comprehensive total rewards program with bonuses and flexible benefits
- Competitive compensation
- Stock awards where applicable
- World-class training in financial services
- Career development opportunities and access to roles across business areas and geographies
- Leaders who support growth through coaching and development opportunities
- Flexible work arrangements where available
- Dynamic, collaborative, progressive, and high-performing team environment