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Voya Financial
Voya Financial
5.001 – 10.000 Angajați
Asistență medicalăConsultanțăMarketing
Voya Financial este o companie de servicii financiare axată pe sprijinirea persoanelor, familiilor, angajatorilor și instituțiilor în pregătirea pentru viitor. Oferta sa include economii pentru pensie, investiții, asigurări și beneficii la locul de muncă, punând accent pe conectarea acestor servicii pentru a crea experiențe financiare mai simple. Prin abordarea sa orientată către clienți și inițiative precum Voya Behavioral Finance Institute for Innovation, Voya contribuie la îmbunătățirea securității financiare și la dezvoltarea modului în care oamenii primesc îngrijire și sprijin la locul de muncă.
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Locurile de muncă ale companiei

ACA Client Manager - Voya Financial Hybrid

Support employer ACA compliance using Benefitfocus cloud-based benefits software. Guide clients through reporting, education, implementation coordination, and technical support.

USStatele Unite ale AmericiiMNMinnesotaSCCarolina de SudTXTexas
50.000 $ – 60.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăPartener al clientuluiVânzări

Descriere

  • Create excellent client experiences through clear written and verbal communication while managing routine and unexpected situations
  • Develop expertise in HR administration and Affordable Care Act employer-mandate requirements
  • Join post-implementation calls and maintain accurate documentation for ongoing client service
  • Assist the ACA Implementation Project Manager with implementation activities
  • Teach clients about variable-hour tracking, affordability rules, data exception reports, regulatory updates, IRS Sections 6055 and 6056, and Tango’s ACA Compliance Concierge suite
  • Lead monthly report-review webinars to explain findings, confirm accuracy and understanding, and discuss longer-term challenges or policy changes
  • Provide responsive phone and email assistance to client IT, HR, and Payroll teams throughout the relationship
  • Share industry news, articles, regulatory updates, and software enhancement communications with client teams
  • Work with the technical team to resolve production and software issues
  • Handle additional responsibilities as assigned

Cerințe

  • High school diploma
  • At least three years of customer service experience
  • Strong written and verbal communication skills, including polished email writing and clear phone instructions
  • Ability to manage multiple issues simultaneously and collaborate effectively within a team
  • Experience troubleshooting technical problems through quick thinking, independent judgment, and group collaboration
  • Self-directed approach with the ability to learn and retain technology products and procedures while working toward defined metrics
  • Ability to perform effectively in a fast-paced environment with frequent activity and uncertainty
  • Strong initiative, intelligence, enthusiasm, and commitment
  • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
  • Industry experience strongly preferred in insurance, benefits administration, benefits consulting, SaaS, healthcare, or BPO
  • Knowledge of ANSI 834 enrollment files is a plus

Beneficii

  • Health, dental, vision, and life insurance coverage
  • 401(k) savings plan with company matching contributions of up to 6%
  • Employer-funded Voya Retirement Plan with a 4% cash balance contribution
  • Paid time off including 20 days, nine company holidays, and a flexible Diversity Celebration Day
  • 40 hours of paid volunteer time per calendar year
  • Option to work fully remotely from home
  • Hybrid work option at major office locations

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