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United Way of Connecticut
United Way of Connecticut
201 – 500 Angajați
Alimente și băuturiAsistență medicalăLogistică
United Way of Connecticut este o organizație nonprofit la nivelul întregului stat, care îi ajută pe locuitori să acceseze servicii esențiale, să găsească informații de încredere și să se conecteze la sprijinul comunității. Prin programul 211, organizația pune oamenii în legătură cu resurse precum alimente, adăpost, îngrijirea copiilor și servicii de intervenție timpurie, oferind totodată intervenție pentru prevenirea sinuciderilor și asistență în situații de criză. Sprijină comunitățile din Connecticut în timpul dezastrelor naturale și al altor situații de urgență, oferind îndrumări la timp, și reunește organizațiile United Way pentru a consolida colaborarea și a dezvolta programe care răspund nevoilor locale. Activitatea organizației acoperă serviciile de informare, serviciile de sănătate și sociale, răspunsul la situații de criză și dezvoltarea comunitară.
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Locurile de muncă ale companiei

211 Crisis Contact Center Specialist (Hybrid)

Support Connecticut communities through 211 calls, texts, and chats involving emotional or mental health crises. Provide de-escalation, emergency referrals, and compassionate assistance primarily during second shift.

USStatele Unite ale AmericiiCTConnecticut
24 $ / oră
HibridNormă întreagăJuniorLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Respond to calls, texts, and chats from people experiencing emotional or mental health crises
  • Offer compassionate assistance using established de-escalation techniques
  • Refer callers to community providers, mobile crisis teams, or emergency services
  • Record interactions accurately to support continuity of care
  • Work closely with the crisis contact center team
  • Apply established protocols and escalation procedures
  • Attend on-site training Monday through Friday, 8:00 AM–4:30 PM
  • Support a 24/7 operation, primarily on second shift

Cerințe

  • Bachelor’s degree and one year of human services experience
  • Academic or professional background in social work, psychology, counseling, or criminal justice
  • Experience with crisis response, mental health services, shelters, or hotlines
  • Customer service experience may qualify
  • Relevant internships may qualify recent graduates
  • Crisis-focused experience is preferred
  • Availability to work holidays or during inclement weather when required
  • Availability for second-shift work and potentially some third-shift hours
  • Successful completion of the applicable language proficiency assessment is required for language differential eligibility

Beneficii

  • Qualifying hours receive a $4.00-per-hour shift differential
  • After 90 days and a successful assessment, language proficiency qualifies for an additional $0.75 per hour for one language or $1.50 per hour for both Spanish and Portuguese
  • Paid comprehensive training
  • Continuing coaching and supervision
  • After training, work four days remotely and one day in the office
  • Employer-funded 401(k) contribution of 5%
  • Paid time off begins accruing immediately
  • 13 paid holidays annually
  • Health coverage includes 80% of the medical plan premium and deductible
  • Tuition reimbursement becomes available after one year
  • Eligible employment counts toward Public Service Student Loan Forgiveness
  • Supportive, inclusive, mission-focused work environment

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