United Way of Connecticut
United Way of Connecticut
United Way of Connecticut एक राज्यव्यापी गैर-लाभकारी संस्था है, जो निवासियों को आवश्यक सेवाओं तक पहुँच बनाने, विश्वसनीय जानकारी प्राप्त करने और सामुदायिक सहायता से जुड़ने में मदद करती है। अपने 211 कार्यक्रम के माध्यम से यह संस्था लोगों को भोजन, आश्रय, बाल देखभाल और प्रारंभिक हस्तक्षेप सेवाओं जैसे संसाधनों से जोड़ती है, साथ ही आत्महत्या की रोकथाम और संकट सहायता भी प्रदान करती है। यह समय पर मार्गदर्शन साझा करके प्राकृतिक आपदाओं और अन्य आपात स्थितियों के दौरान कनेक्टिकट के समुदायों का समर्थन करती है। इसके अलावा, यह स्थानीय आवश्यकताओं को पूरा करने वाले कार्यक्रम विकसित करने और सहयोग को मजबूत करने के लिए विभिन्न United Ways को साथ लाती है। संस्था का कार्य सूचना सेवाओं, स्वास्थ्य एवं मानव सेवाओं, संकट प्रतिक्रिया और सामुदायिक विकास के क्षेत्रों में फैला हुआ है।

211 Crisis Contact Center Specialist (Hybrid)

Support Connecticut communities through 211 calls, texts, and chats involving emotional or mental health crises. Provide de-escalation, emergency referrals, and compassionate assistance primarily during second shift.

विवरण

  • Respond to calls, texts, and chats from people experiencing emotional or mental health crises
  • Offer compassionate assistance using established de-escalation techniques
  • Refer callers to community providers, mobile crisis teams, or emergency services
  • Record interactions accurately to support continuity of care
  • Work closely with the crisis contact center team
  • Apply established protocols and escalation procedures
  • Attend on-site training Monday through Friday, 8:00 AM–4:30 PM
  • Support a 24/7 operation, primarily on second shift

आवश्यकताएँ

  • Bachelor’s degree and one year of human services experience
  • Academic or professional background in social work, psychology, counseling, or criminal justice
  • Experience with crisis response, mental health services, shelters, or hotlines
  • Customer service experience may qualify
  • Relevant internships may qualify recent graduates
  • Crisis-focused experience is preferred
  • Availability to work holidays or during inclement weather when required
  • Availability for second-shift work and potentially some third-shift hours
  • Successful completion of the applicable language proficiency assessment is required for language differential eligibility

लाभ

  • Qualifying hours receive a $4.00-per-hour shift differential
  • After 90 days and a successful assessment, language proficiency qualifies for an additional $0.75 per hour for one language or $1.50 per hour for both Spanish and Portuguese
  • Paid comprehensive training
  • Continuing coaching and supervision
  • After training, work four days remotely and one day in the office
  • Employer-funded 401(k) contribution of 5%
  • Paid time off begins accruing immediately
  • 13 paid holidays annually
  • Health coverage includes 80% of the medical plan premium and deductible
  • Tuition reimbursement becomes available after one year
  • Eligible employment counts toward Public Service Student Loan Forgiveness
  • Supportive, inclusive, mission-focused work environment

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