United Way of Connecticut — shtat miqyosida faoliyat yuritadigan, aholiga zarur xizmatlarni topish, ishonchli ma’lumot olish va jamoatchilik ko‘magiga ulanishda yordam beradigan notijorat tashkilot. Tashkilot o‘zining 211 dasturi orqali odamlarni oziq-ovqat, boshpana, bolalar parvarishi va erta aralashuv xizmatlari kabi resurslar bilan bog‘laydi, shuningdek, o‘z joniga qasd qilishning oldini olish va inqiroz paytida yordam ko‘rsatadi. O‘z vaqtida yo‘l-yo‘riq berish orqali tabiiy ofatlar va boshqa favqulodda vaziyatlarda Konnektikut jamoalarini qo‘llab-quvvatlaydi. Shuningdek, United Way tashkilotlarini birlashtirib, hamkorlikni mustahkamlaydi va mahalliy ehtiyojlarga javob beradigan dasturlarni ishlab chiqadi. Tashkilot faoliyati axborot xizmatlari, sog‘liqni saqlash va insonlarga xizmat ko‘rsatish, inqirozga javob berish hamda jamoalarni rivojlantirish yo‘nalishlarini qamrab oladi.
211 Crisis Contact Center Specialist (Hybrid)
Support Connecticut communities through 211 calls, texts, and chats involving emotional or mental health crises. Provide de-escalation, emergency referrals, and compassionate assistance primarily during second shift.
Tavsif
- Respond to calls, texts, and chats from people experiencing emotional or mental health crises
- Offer compassionate assistance using established de-escalation techniques
- Refer callers to community providers, mobile crisis teams, or emergency services
- Record interactions accurately to support continuity of care
- Work closely with the crisis contact center team
- Apply established protocols and escalation procedures
- Attend on-site training Monday through Friday, 8:00 AM–4:30 PM
- Support a 24/7 operation, primarily on second shift
Talablar
- Bachelor’s degree and one year of human services experience
- Academic or professional background in social work, psychology, counseling, or criminal justice
- Experience with crisis response, mental health services, shelters, or hotlines
- Customer service experience may qualify
- Relevant internships may qualify recent graduates
- Crisis-focused experience is preferred
- Availability to work holidays or during inclement weather when required
- Availability for second-shift work and potentially some third-shift hours
- Successful completion of the applicable language proficiency assessment is required for language differential eligibility
Imtiyozlar
- Qualifying hours receive a $4.00-per-hour shift differential
- After 90 days and a successful assessment, language proficiency qualifies for an additional $0.75 per hour for one language or $1.50 per hour for both Spanish and Portuguese
- Paid comprehensive training
- Continuing coaching and supervision
- After training, work four days remotely and one day in the office
- Employer-funded 401(k) contribution of 5%
- Paid time off begins accruing immediately
- 13 paid holidays annually
- Health coverage includes 80% of the medical plan premium and deductible
- Tuition reimbursement becomes available after one year
- Eligible employment counts toward Public Service Student Loan Forgiveness
- Supportive, inclusive, mission-focused work environment