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Thermo Fisher Scientific
Thermo Fisher Scientific
H1B vīzas sponsorsLoģistikaRažošanaVeselības aprūpe
Thermo Fisher Scientific izstrādā un piegādā tehnoloģijas, laboratoriju produktus un farmācijas pakalpojumus, kas atbalsta zinātnisko pētniecību un veselības aprūpi. Uzņēmuma darbība aptver dzīvības zinātņu pētniecību, analītisko problēmu risināšanu, laboratoriju darba ražīgumu, diagnostiku, kā arī terapiju izstrādi un ražošanu. Uzņēmums apkalpo klientus ar globālas komandas un zīmolu portfeļa palīdzību, kurā ietilpst Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon un PPD. Uzņēmuma karjeras iespējas aptver zinātnes, veselības aprūpes, ražošanas, loģistikas un pakalpojumu darbības, kas nodrošina šos piedāvājumus.
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Vakances uzņēmumā

Workforce Analytics Specialist I – Hybrid Night Shift

Analyze contact center performance and prepare reports for Thermo Fisher Scientific’s medical communications team. Support real-time workforce scheduling during night-shift operations in a hybrid setting.

PHFilipīnasHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuDatu analītiķis
Mākonis

Apraksts

  • Prepare reports for internal and external clients that meet contractual and regulatory standards.
  • Analyze data, flag anomalies and potential risks, and share findings with internal and external clients.
  • Maintain the quality, accuracy, accessibility, privacy, retention, and compliance of operational program data.
  • Assess contact center measures such as AHT, service level, abandonment, utilization, availability, occupancy, CSAT/NPS, quality, and compliance.
  • Assist with real-time workforce management by scheduling and coordinating phone and non-phone work.
  • Guide agents and managers in meeting service-level and abandonment-rate targets.
  • Expand analytics capabilities with new measures, visualizations, and self-service tools.
  • Record reporting processes, metric definitions, and analytical methods.
  • Resolve issues with Operations, IT, and client teams, and file and track support tickets.
  • Help train users and support applications such as call-handling and reporting tools.

Prasības

  • Bachelor’s degree or equivalent, together with relevant academic or vocational qualifications or equivalent experience.
  • Strong English comprehension, speaking, reading, and writing skills.
  • Workforce management expertise; Genesys Cloud experience is an advantage.
  • Strong problem-solving ability.
  • Strong computer skills, including Microsoft Office, particularly Excel.
  • Good organizational ability.
  • Close attention to detail.
  • Effective time management and ability to handle multiple tasks.
  • Clear verbal and written communication.
  • Strong interpersonal skills.
  • Ability to work well with others and independently with minimal supervision.
  • Ability to access and use in-house and commercially available software.
  • Availability for rotating shifts; the primary operation supports US business hours.

Priekšrocības

  • Hybrid arrangement combining office work with work from a private remote location.
  • Professional, collaborative team environment.
  • Application-process accessibility assistance or accommodations are available to job seekers with disabilities.

Saistītās vakances

Manulife

Vecākais datu analītiķis, Power BI un Power Apps (hibrīddarbs)

Manulife
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