LogoFresh Jobs Ahead
Thermo Fisher Scientific
Thermo Fisher Scientific
H1B vizos rėmėjasGamybaLogistikaSveikatos priežiūra
„Thermo Fisher Scientific“ kuria ir tiekia technologijas, laboratorijų produktus bei farmacijos paslaugas, padedančias vykdyti mokslinius tyrimus ir teikti sveikatos priežiūrą. Įmonės veikla apima gyvybės mokslų tyrimus, analitinių problemų sprendimą, laboratorijų našumo didinimą, diagnostiką, taip pat gydymo metodų kūrimą ir gamybą. Klientams visame pasaulyje ji teikia paslaugas pasitelkdama tarptautinę komandą ir prekių ženklų portfelį, kurį sudaro „Thermo Scientific“, „Applied Biosystems“, „Invitrogen“, „Fisher Scientific“, „Unity Lab Services“, „Patheon“ ir „PPD“. Įmonės karjeros galimybės apima su šiais pasiūlymais susijusias mokslo, sveikatos priežiūros, gamybos, logistikos ir paslaugų veiklas.
LinkedIn
Darbai įmonėje

Workforce Analytics Specialist I – Hybrid Night Shift

Analyze contact center performance and prepare reports for Thermo Fisher Scientific’s medical communications team. Support real-time workforce scheduling during night-shift operations in a hybrid setting.

PHFilipinaiHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųDuomenų analitikas
Debesija

Aprašymas

  • Prepare reports for internal and external clients that meet contractual and regulatory standards.
  • Analyze data, flag anomalies and potential risks, and share findings with internal and external clients.
  • Maintain the quality, accuracy, accessibility, privacy, retention, and compliance of operational program data.
  • Assess contact center measures such as AHT, service level, abandonment, utilization, availability, occupancy, CSAT/NPS, quality, and compliance.
  • Assist with real-time workforce management by scheduling and coordinating phone and non-phone work.
  • Guide agents and managers in meeting service-level and abandonment-rate targets.
  • Expand analytics capabilities with new measures, visualizations, and self-service tools.
  • Record reporting processes, metric definitions, and analytical methods.
  • Resolve issues with Operations, IT, and client teams, and file and track support tickets.
  • Help train users and support applications such as call-handling and reporting tools.

Reikalavimai

  • Bachelor’s degree or equivalent, together with relevant academic or vocational qualifications or equivalent experience.
  • Strong English comprehension, speaking, reading, and writing skills.
  • Workforce management expertise; Genesys Cloud experience is an advantage.
  • Strong problem-solving ability.
  • Strong computer skills, including Microsoft Office, particularly Excel.
  • Good organizational ability.
  • Close attention to detail.
  • Effective time management and ability to handle multiple tasks.
  • Clear verbal and written communication.
  • Strong interpersonal skills.
  • Ability to work well with others and independently with minimal supervision.
  • Ability to access and use in-house and commercially available software.
  • Availability for rotating shifts; the primary operation supports US business hours.

Privalumai

  • Hybrid arrangement combining office work with work from a private remote location.
  • Professional, collaborative team environment.
  • Application-process accessibility assistance or accommodations are available to job seekers with disabilities.

Susiję darbai

Manulife

Vyresnysis duomenų analitikas, Power BI ir Power Apps (hibridinis darbas)

Manulife
H1B vizos rėmėjasDraudimasFinansaiSveikatos priežiūra
PHFilipinaiHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųDuomenų analitikas
DebesijaETLOracleSDLCSQLTableau

Kurkite „Power Apps“ programas, skydelius ir verslo analitikos sprendimus „Manulife“ tarptautinėms finansinių paslaugų operacijoms. Sujunkite „Microsoft“ platformas ir paverskite verslo duomenis pritaikomomis įžvalgomis.

Atidaryti