Global Enterprise Services, LLC (GES) is a technology solutions provider focused on helping organizations modernize and manage their IT. Its work spans digital transformation, next-generation IT operations, data science, cybersecurity, and managed services, supporting clients as they integrate technology and improve operational efficiency.
Tier II Desktop Support Technician, Kiosk Support
Support DISA endpoint migrations and kiosk operations as a Tier II technician. Deliver Windows, hardware, security, and desk-side assistance during DAFA personnel transitions.
Apraksts
- Provide hands-on Tier II desk-side and remote desktop assistance for migrated endpoints.
- Assist with endpoint migrations during Canary Testing and production rollout waves.
- Deliver on-site Tier 2 desk-side support during local business hours (0800–1600), Monday through Friday, for up to 60 days.
- Provide remote assistance where practical to customers outside the three regional kiosk locations.
- Resolve escalated Tier I issues that require physical intervention.
- Address migration and post-migration issues by installing, configuring, and testing desktop hardware and peripherals.
- Monitor and maintain endpoint devices, apply updates and patches, and troubleshoot software and hardware problems.
- Train staff in Global Service Desk operations.
- Keep endpoint services compliant with applicable security standards.
- Prepare and maintain technical documentation, incident reports, troubleshooting guides, and user guides.
- Travel up to 50 miles from the assigned facility to provide support.
Prasības
- High school diploma and at least 3 years of relevant IT support experience, or an equivalent combination of education and work experience.
- Active Secret clearance required before starting.
- U.S. citizenship is required.
- Must hold an 8570-compliant certification.
- Strong knowledge of Windows 10/11, including operating system troubleshooting.
- Experience managing accounts and troubleshooting with Active Directory.
- Familiarity with remote desktop and troubleshooting tools such as TeamViewer, RDP, and VNC.
- Understanding of DNS, DHCP, and basic TCP/IP networking.
- Experience with SCCM, MECM, or comparable endpoint management tools.
- Familiarity with endpoint security tools, antivirus software, encryption, and multifactor authentication.
- Knowledge of desktop, laptop, and peripheral hardware, including imaging, setup, and installation.
- Experience using ServiceNow, Jira, or similar ticketing systems.
- Able to create and maintain technical documentation, incident reports, and user guides.
- Able to diagnose and resolve escalated hardware and software issues.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Able to travel within 50 miles of the assigned facility.
- Able to lift equipment weighing up to 50 pounds.
Priekšrocības
- Approximately 90 days of temporary support work.
- On-site and remote work options vary by customer location.