Michelin ir globāls ražotājs, kura darbības pamatā ir vairāk nekā 130 gadu pieredze materiālzinātnē. Uzņēmuma polimēru kompozītmateriālu tehnoloģijas tiek izmantotas augstas veiktspējas riepu un komponentu izstrādē mobilitātes, būvniecības, aviācijas, zema oglekļa emisiju līmeņa enerģētikas un veselības aprūpes lietojumiem. Uzņēmums izstrādā arī savienotus rīkus un mākslīgā intelekta pakalpojumus profesionāliem transportlīdzekļu parkiem, kā arī paplašina savas zināšanas dzīvesstila pieredzes jomā, izmantojot MICHELIN ceļveža restorānu un viesnīcu ieteikumus.
Senior Oracle Support Engineer, Order-to-Cash
Lead production support for Oracle Order-to-Cash applications, from critical incident response through lasting fixes and service improvements. Coordinate releases, monitoring, automation, and team development while keeping users and stakeholders informed.
Apraksts
- Oversee incidents through resolution and closure.
- Troubleshoot complex functional and technical issues.
- Resolve critical incidents with significant business visibility.
- Serve as the central contact during major incidents and crises.
- Maintain SLA performance while limiting business disruption.
- Own complex service requests and resolve them accurately.
- Lead root cause investigations and implement lasting fixes.
- Work with L3, development, and project teams to resolve defects and deploy patches.
- Use monitoring tools, dashboards, and alerts to spot potential issues early.
- Set monitoring needs and strengthen system observability.
- Advance automation and self-healing efforts.
- Review and verify production changes and releases.
- Support deployments, go-lives, hypercare, and post-production operations.
- Find ways to streamline processes and automate work.
- Develop and maintain knowledge articles, troubleshooting guides, and support documentation.
- Run knowledge transfers and training sessions.
- Keep users, stakeholders, and leaders updated on progress and status.
- Track service performance through operational metrics and dashboards.
- Help transition projects into support by preparing operations, monitoring, and readiness processes.
- Guide Support Engineers and junior analysts.
- Train team members in Oracle O2C processes, troubleshooting, and sound support practices.
- Develop team capabilities and strengthen the support organization.
Prasības
- Bring 6–10 years of experience supporting Oracle Applications in an Order-to-Cash setting.
- Have strong functional knowledge of Oracle Order Management and Accounts Receivable, including invoicing, pricing, shipping, order fulfillment, and credit and debit processes.
- Understand SQL, interfaces and integrations, workflow troubleshooting, Oracle Concurrent Programs, XML/BI Publisher reports, debugging, and log analysis.
- Have exposure to Oracle Fusion Cloud, SCM Cloud, Inventory Cloud, and Oracle Integration Cloud.
- Have experience with ServiceNow Incident, Problem, Change, and Knowledge Management processes.
- Have worked in global and production support environments.
- Communicate effectively and manage stakeholder relationships.
- Be able to coach, mentor, and lead support engineers.