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FUJIFILM Corporation
FUJIFILM Corporation
ElektronikaRažošanaVeselības aprūpe
FUJIFILM Corporation, kas dibināta 1934. gadā, ir globāls ražošanas un tehnoloģiju uzņēmums, kas darbojas veselības aprūpes, elektronikas un attēlveides jomā. Uzņēmuma veselības aprūpes struktūrvienība izstrādā risinājumus profilaksei, diagnostikai un ārstēšanai, savukārt plašākais produktu portfelis veicina rūpniecības efektivitāti un vides ilgtspēju. FUJIFILM turpina arī savu ilggadējo darbību fotogrāfijas un attēlveides jomā, palīdzot cilvēkiem saglabāt atmiņas un stiprināt savstarpējās saiknes.
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Vakances uzņēmumā

Senior National Support Engineer, Medical Imaging

Lead complex escalations, technical architecture, training, and 24/7 support for FUJIFILM Healthcare medical imaging systems. Support PACS, VNA, storage, and clinical information products while coordinating solutions across teams.

USAmerikas Savienotās Valstis
110 366 $ – 146 364 $ / gads
AttālinātiPilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuAtbalsta inženieris
AWSAzureČaulas skriptēšanaDockerJavaKubernetesLinuxMākonisOraclePostgresPythonSQLVMware

Apraksts

  • Provide advanced technical expertise for FUJIFILM Healthcare Medical Informatics products, including storage systems, PACS, VNA, Mobility, 3D Systems, Syncomm, and Clinical Information Systems.
  • Guide customer support issues through evaluation, triage, presentation, escalation, and resolution.
  • Coordinate with Development leadership and other departments to resolve high-priority issues promptly.
  • Record issue activity and prepare service bulletins, procedures, and other communications for TAC, Project Engineering, Upgrade teams, global partners, and customers.
  • Train technical and non-technical teams on new software and product releases.
  • Mentor Principal and technical support engineers, and establish and oversee mentorship programs.
  • Lead investigations and problem-solving teams across Development, QA, and Product Management.
  • Strengthen escalation processes, documentation, knowledge-base content, support capabilities, and product quality.
  • Research and pilot emerging technologies, including AI/ML predictive analytics and advanced observability tools.
  • Set technical standards and best practices for the global support team.
  • Shape product architecture to improve supportability, reliability, and diagnosability.
  • Advise senior management on critical technical decisions and technology trends.
  • Work directly with customers to address complex technical issues.
  • Lead cross-functional technical initiatives and collaborate with Fujifilm teams on new solutions.
  • Partner with Development on special projects and new software and product releases.
  • Relay clinically related issues to Development.
  • Advise Marketing and Sales on technical responses to RFP questions.
  • Provide after-hours on-call support for down sites through the 24/7 on-call process.
  • Keep expert knowledge current on medical imaging products and industry technologies.
  • Create, review, and publish documentation, and respond to escalations within approved response times.
  • Deliver training remotely and in person.
  • Maintain certifications and product knowledge, and meet assigned goals and team metrics.

Prasības

  • At least 12 years of progressive experience as a technical, systems, software, or quality assurance engineer in Medical IT and/or imaging products.
  • A master’s degree with 8 years of industry experience, a bachelor’s degree with 10 years of industry experience, or comparable work experience totaling 12 or more years in the industry.
  • At least 4 years of experience in the Senior Principal National Support Engineer II position is preferred.
  • One or more current leading-industry certifications are preferred, such as Security+ or higher, VCP, Cisco, Azure, Linux, Microsoft, professional-level cloud, or advanced networking certifications.
  • Strong troubleshooting skills under pressure.
  • Excellent presentation skills.
  • Clear, logical thinking and the ability to address complex issues.
  • Expertise in at least one product line and basic to intermediate understanding of at least one other current product.
  • Proficiency with storage systems and protocols, including SMB and S3.
  • Advanced knowledge of networking architectures and troubleshooting with network commands, Wireshark, or packet-sniffing software.
  • Expertise with DICOM, HL7, HTTP/HTTPS, and SSL/TLS.
  • Understanding of cloud computing concepts, including AWS and Azure.
  • Experience with Microsoft Server 2012, 2016, 2019, and 2022 or later, plus system administration.
  • Shell scripting skills in BASH and PowerShell.
  • Programming experience with C#, Java, Python, and HTML/XML.
  • Database experience with Oracle, PostgreSQL, and SQL, including SQL Plus and SQL scripts.
  • Experience with Docker or Kubernetes.
  • Experience managing Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, or Scientific Linux servers.
  • Knowledge of medical informatics architecture and design, VMware, and storage solutions.
  • Knowledge of Linux architecture and system administration.
  • Experience optimizing enterprise medical informatics system performance, scalability, and security.
  • Ability to turn complex technical concepts into strategic recommendations.
  • Ability to develop and maintain advanced knowledge bases and diagnostic playbooks.
  • Availability to work beyond normal business hours, overtime, and holidays, and to participate in an on-call rotation.
  • Ability to perform required physical tasks, including frequently lifting or moving items up to 50 pounds.
  • Willingness to travel occasionally, up to 25%; short-notice overnight travel may be required.
  • Ability to comply with U.S. FDA medical device, ISO 13485, and applicable legal and regulatory requirements.

Priekšrocības

  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) plan.
  • Life insurance.
  • Paid time off.
  • Flexible work environment.
  • Occasional travel up to 25% based on business needs.
  • Professional development through continuing education.
  • Training opportunities.
  • Reasonable accommodation during the application and selection process.
  • Accommodation for COVID-19 vaccination requirements for medical, religious, or other legally required exemptions.

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