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SysMap Solutions
SysMap Solutions
1001 – 5000 Darbinieki
KonsultācijasMākslīgais intelektsMārketings
SysMap Solutions ir tehnoloģiju pakalpojumu un konsultāciju uzņēmums, kas izstrādā pielāgotus digitālos risinājumus klientu organizācijām. Uzņēmuma darbība aptver mākoņplatformas, Salesforce un CRM sistēmas, mobilās lietotnes, lietotāju pieredzi, DevOps, mašīnmācīšanos, mākslīgo intelektu un plašākas digitālās transformācijas iniciatīvas. Uzņēmums apvieno programmatūras izstrādes zināšanas ar uz klientu vērstu pieeju, veidojot sarežģītas sistēmas un lietotnes atbilstoši katra klienta darbības un tehniskajām vajadzībām.
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Vakances uzņēmumā

Senior Functional Analyst - Real Estate CRM (Remote)

Senior Functional Analyst focused on improving CRM processes and integrations for the real estate sector. Provides consultative coordination across business, technology, and customer service teams at SysMap Solutions.

BRBrazīlijaAttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: portugāļuAnalītiķis

Apraksts

  • Analyze, model, and improve CRM processes supporting real estate operations.
  • Act as the functional bridge between business, technology, and customer service teams.
  • Align solutions with commercial strategies and the full development lifecycle, from prospecting through after-sales support.
  • Map and optimize pre-sales, sales, and after-sales workflows.
  • Understand the operating lifecycle of real estate developments, including leads, reservations, proposals, negotiations, contracts, documentation, and customer journeys.
  • Configure CRM capabilities, build automations, establish business rules, and model data entities.
  • Translate business needs into functional requirements for development and IT teams.
  • Manage backlogs, user stories, and functional documentation in Scrum and Kanban environments.
  • Prepare analyses and reports covering sales funnels, conversion, broker performance, and campaigns.
  • Support integrations with real estate systems, ERP platforms, sales tools, portals, and financial systems.

Prasības

  • Experience supporting sales operations for mid- to high-end real estate developments.
  • Knowledge of sector-specific customer service and relationship management practices, including NPS, SAC, and ticket management.
  • Experience working in multidisciplinary squads and digital transformation initiatives within the real estate market.
  • Strong background in analyzing, modeling, and optimizing CRM processes for real estate operations.
  • Experience with CRM platforms such as Microsoft Dynamics, Salesforce, Pipedrive, or comparable systems.
  • Knowledge of functional configuration, automation workflows, business rules, and data entity modeling.
  • Experience managing backlogs, user stories, and functional documentation through Scrum or Kanban Agile practices.
  • Experience producing sales and marketing analyses and reports.
  • Knowledge of integrations with ERP systems, sales platforms, portals, and financial systems used in real estate.

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