SysMap Solutions

1.001 – 5.000 Angajați

Consultanță Inteligență artificială Marketing

SysMap Solutions este o companie de servicii tehnologice și consultanță care dezvoltă soluții digitale personalizate pentru organizațiile client. Activitatea sa acoperă platforme cloud, sisteme Salesforce și CRM, aplicații mobile, experiența utilizatorului, DevOps, învățare automată, inteligență artificială și inițiative mai ample de transformare digitală. Compania combină expertiza în dezvoltarea software cu o abordare axată pe client, construind sisteme și aplicații complexe în funcție de nevoile operaționale și tehnice ale fiecărui client.

Locurile de muncă ale companiei

Senior Functional Analyst - Real Estate CRM (Remote)

Senior Functional Analyst focused on improving CRM processes and integrations for the real estate sector. Provides consultative coordination across business, technology, and customer service teams at SysMap Solutions.

acum 1 săptămână

Brazilia Remote Normă întreagă Senior Limbă Obligatorie: portugheză Analist

Descriere

Analyze, model, and improve CRM processes supporting real estate operations.
Act as the functional bridge between business, technology, and customer service teams.
Align solutions with commercial strategies and the full development lifecycle, from prospecting through after-sales support.
Map and optimize pre-sales, sales, and after-sales workflows.
Understand the operating lifecycle of real estate developments, including leads, reservations, proposals, negotiations, contracts, documentation, and customer journeys.
Configure CRM capabilities, build automations, establish business rules, and model data entities.
Translate business needs into functional requirements for development and IT teams.
Manage backlogs, user stories, and functional documentation in Scrum and Kanban environments.
Prepare analyses and reports covering sales funnels, conversion, broker performance, and campaigns.
Support integrations with real estate systems, ERP platforms, sales tools, portals, and financial systems.

Cerințe

Experience supporting sales operations for mid- to high-end real estate developments.
Knowledge of sector-specific customer service and relationship management practices, including NPS, SAC, and ticket management.
Experience working in multidisciplinary squads and digital transformation initiatives within the real estate market.
Strong background in analyzing, modeling, and optimizing CRM processes for real estate operations.
Experience with CRM platforms such as Microsoft Dynamics, Salesforce, Pipedrive, or comparable systems.
Knowledge of functional configuration, automation workflows, business rules, and data entity modeling.
Experience managing backlogs, user stories, and functional documentation through Scrum or Kanban Agile practices.
Experience producing sales and marketing analyses and reports.
Knowledge of integrations with ERP systems, sales platforms, portals, and financial systems used in real estate.

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Senior Functional Analyst - Real Estate CRM (Remote)

Senior Functional Analyst focused on improving CRM processes and integrations for the real estate sector. Provides consultative coordination across business, technology, and customer service teams at SysMap Solutions.

Descriere

Cerințe

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