Technical Sales Graduate, Sydney (Hybrid)
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Atvērt
Silae is a French SaaS company focused on payroll and human resources software for businesses and the professionals who support them. Its mySilae platform brings payroll production, French regulatory and collective agreement compliance, absence and time tracking, expense management, business intelligence reporting, and digital payslips into one cloud-based service. Accountants, payroll managers, value-added resellers, and companies use the platform, while APIs and a network of certified partners extend its reach to very small businesses and small and medium-sized enterprises. Silae’s work centers on making payroll and HR processes easier to manage through secure software and ongoing regulatory updates.
Senior Customer Success Manager Lead
Lead five Customer Success Managers at Silae, a French HR and payroll software provider. Drive product adoption, partner retention, and team performance.
Apraksts
- Lead and develop a team of five Customer Success Managers.
- Increase solution adoption, partner independence, and retention.
- Set team objectives and coordinate priorities.
- Coach team members through regular one-to-ones, feedback, and practical guidance.
- Onboard new Customer Success Managers and create development plans.
- Organize customer portfolios and prioritize partner engagement.
- Track usage, adoption, partner independence, and relationship health.
- Identify performance gaps, implement corrective measures, and assess results.
- Spot disengagement risks and coordinate prevention and retention efforts.
- Join partner meetings and help resolve complex cases.
- Work across Sales, Product, Care, Training, and Onboarding teams.
- Help identify and qualify opportunities to grow partner accounts.
- Consolidate partner feedback to inform improvements to the product and support.
- Improve the team’s methods, processes, and tools.
- Use data and AI to target customer success initiatives.
- Give management evidence-based analysis and recommendations.
Prasības
- Bring at least five years of substantial experience in Customer Success or a related field.
- Have management experience and a record of supporting colleagues at different career stages.
- Rally teams around shared goals, guide change, and balance attentive listening and coaching with high standards.
- Be willing to work hands-on and provide practical support to the team.
- Apply sound judgment to assess challenges quickly, set priorities, and recommend suitable solutions.
- Manage your area independently and follow through reliably on agreed actions.
- Communicate directly, address disagreements, and coordinate across teams.
- Focus on outcomes and connect team efforts to measurable partner improvements.
- Use data to guide decisions and be interested in practical AI applications in Customer Success.
- Experience working through an indirect partner network is an advantage.
- Knowledge of payroll or HR software is an advantage.
Priekšrocības
- Pay package including base salary, bonus, and profit-sharing.
- Meal vouchers worth €9 per day on a Pluxee card.
- Comprehensive health insurance.
- Remote work for two days per week.
- 6.5 to 8 additional RTT days, plus five weeks of paid leave.
- Employee social committee with the Leeto platform and Gymlib access to 8,000 gyms and over 300 wellness activities.
- Strong career development opportunities.
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