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Gainwell Technologies
Gainwell Technologies
H1B vīzas sponsorsKonsultācijasLoģistikaVeselības apdrošināšana
Gainwell Technologies izstrādā digitālus un mākoņrisinājumus cilvēkpakalpojumu un sabiedrības veselības ekosistēmai. Uzņēmums sadarbojas ar klientiem visos 50 ASV štatos veselības aprūpes iniciatīvu īstenošanā, tostarp Medicaid sistēmu modernizācijā, datu analītikas, pakalpojumu sniedzēju un aptieku risinājumu jomā. Tā darbība savieno tehnoloģijas ar sabiedrības veselības pakalpojumu nodrošināšanu, veselības aprūpes administrēšanu un centieniem uzlabot veselības rezultātus un kopienu labklājību.
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Vakances uzņēmumā

Principal Systems Operations Manager

Lead reliability, modernization, security, and IT service management for Gainwell’s Medicaid healthcare platforms. Oversee service delivery, compliance, incident response, and client governance.

USAmerikas Savienotās Valstis
113 300 $ – 161 900 $ / gads
AttālinātiPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuOperācijas
ITSMMākonisPMP

Apraksts

  • Own system availability, performance monitoring, and operational continuity.
  • Enforce escalation procedures across L1–L5 support tiers.
  • Lead root cause investigations and permanent fixes for major incidents.
  • Drive system updates, patching, and troubleshooting.
  • Track defects in production and non-production environments.
  • Maintain system observability and lead outage triage.
  • Ensure compliance with HIPAA, state and federal policies, and internal audit controls.
  • Guide cloud readiness, refactoring, virtualization, and platform reengineering.
  • Work with architecture and engineering teams on SOA, DevOps, and enterprise integration.
  • Implement security and data protection controls, and support SOC audits and disaster recovery planning.
  • Coordinate security vulnerability remediation.
  • Design and improve ITSM processes using ITIL 4.
  • Oversee incident, problem, change, and service request management.
  • Manage KPIs and SLAs and improve service quality.
  • Lead second-level support teams and coordinate with L1 providers.
  • Support releases, annual disaster recovery exercises, and SOC audits.
  • Plan technical initiatives, migrations, upgrades, and risk mitigation.
  • Report on defects, changes, and project governance.
  • Participate in change advisory board meetings and production readiness assessments.
  • Serve as the primary systems contact for client leaders and represent systems in governance meetings.
  • Work with clients to identify future needs and develop solution roadmaps.
  • Communicate impacts during outages, escalations, and planned changes.
  • Lead and coach technical and operations staff.
  • Set objectives, provide performance feedback, and promote accountability and learning.
  • Maintain an ownership map and promote cross-training, succession planning, and team depth.

Prasības

  • Bachelor’s degree in computer science, information systems, engineering, or a related field.
  • Master’s degree or PMP preferred.
  • At least 10 years of experience in IT systems engineering, operations, or infrastructure leadership.
  • At least 5 years in technical and service delivery leadership roles.
  • Strong expertise in ITIL 4, ITSM, and technical project delivery in complex, regulated environments.
  • Knowledge of HIPAA, SOC, and enterprise compliance frameworks.
  • Flexible schedule to meet business needs and travel as required.
  • Use video cameras during all interviews and the first week of orientation.

Priekšrocības

  • Work flexibility.
  • Learning and career development.
  • Technical credentials and certifications.
  • Generous flexible vacation policy.
  • Educational assistance.
  • Leadership and technical development academies.
  • Work-related travel opportunities of 0–10%.
  • 401(k) with employer match.
  • Comprehensive health benefits.
  • Equal opportunity employment.

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