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Gainwell Technologies
Gainwell Technologies
H1B वीज़ा प्रायोजकपरामर्शलॉजिस्टिक्सस्वास्थ्य बीमा
Gainwell Technologies मानव सेवाओं और सार्वजनिक स्वास्थ्य के पारिस्थितिकी तंत्र के लिए डिजिटल और क्लाउड-सक्षम समाधान विकसित करती है। कंपनी सभी 50 अमेरिकी राज्यों में ग्राहकों के साथ Medicaid Enterprise के आधुनिकीकरण, डेटा विश्लेषण, प्रदाता सेवाओं और फार्मेसी समाधानों जैसी स्वास्थ्य सेवा पहलों पर काम करती है। इसका कार्य प्रौद्योगिकी को सार्वजनिक स्वास्थ्य सेवाओं की आपूर्ति, स्वास्थ्य सेवा प्रशासन और स्वास्थ्य परिणामों तथा सामुदायिक कल्याण में सुधार के प्रयासों से जोड़ता है।
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कंपनी की नौकरियाँ

Principal Systems Operations Manager

Lead reliability, modernization, security, and IT service management for Gainwell’s Medicaid healthcare platforms. Oversee service delivery, compliance, incident response, and client governance.

USसंयुक्त राज्य
$1,13,300 – $1,61,900 / वर्ष
रिमोटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीसंचालन
ITSMPMPक्लाउड

विवरण

  • Own system availability, performance monitoring, and operational continuity.
  • Enforce escalation procedures across L1–L5 support tiers.
  • Lead root cause investigations and permanent fixes for major incidents.
  • Drive system updates, patching, and troubleshooting.
  • Track defects in production and non-production environments.
  • Maintain system observability and lead outage triage.
  • Ensure compliance with HIPAA, state and federal policies, and internal audit controls.
  • Guide cloud readiness, refactoring, virtualization, and platform reengineering.
  • Work with architecture and engineering teams on SOA, DevOps, and enterprise integration.
  • Implement security and data protection controls, and support SOC audits and disaster recovery planning.
  • Coordinate security vulnerability remediation.
  • Design and improve ITSM processes using ITIL 4.
  • Oversee incident, problem, change, and service request management.
  • Manage KPIs and SLAs and improve service quality.
  • Lead second-level support teams and coordinate with L1 providers.
  • Support releases, annual disaster recovery exercises, and SOC audits.
  • Plan technical initiatives, migrations, upgrades, and risk mitigation.
  • Report on defects, changes, and project governance.
  • Participate in change advisory board meetings and production readiness assessments.
  • Serve as the primary systems contact for client leaders and represent systems in governance meetings.
  • Work with clients to identify future needs and develop solution roadmaps.
  • Communicate impacts during outages, escalations, and planned changes.
  • Lead and coach technical and operations staff.
  • Set objectives, provide performance feedback, and promote accountability and learning.
  • Maintain an ownership map and promote cross-training, succession planning, and team depth.

आवश्यकताएँ

  • Bachelor’s degree in computer science, information systems, engineering, or a related field.
  • Master’s degree or PMP preferred.
  • At least 10 years of experience in IT systems engineering, operations, or infrastructure leadership.
  • At least 5 years in technical and service delivery leadership roles.
  • Strong expertise in ITIL 4, ITSM, and technical project delivery in complex, regulated environments.
  • Knowledge of HIPAA, SOC, and enterprise compliance frameworks.
  • Flexible schedule to meet business needs and travel as required.
  • Use video cameras during all interviews and the first week of orientation.

लाभ

  • Work flexibility.
  • Learning and career development.
  • Technical credentials and certifications.
  • Generous flexible vacation policy.
  • Educational assistance.
  • Leadership and technical development academies.
  • Work-related travel opportunities of 0–10%.
  • 401(k) with employer match.
  • Comprehensive health benefits.
  • Equal opportunity employment.

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