regiocom SE ir Vācijas uzņēmums, kas sniedz uzņēmumu savstarpējos pakalpojumus un atbalsta enerģētikas nozares organizācijas ar integrētiem IT, programmatūras, regulējuma un klientu apkalpošanas risinājumiem. Uzņēmuma darbība ietver biznesa procesu ārpakalpojumus tīklu operatoriem un enerģijas piegādātājiem, tirgus pārredzamības un regulējuma pakalpojumus, piemēram, MaStR un IDA ieplūdes norēķinus, mākoņdatošanas un IT operācijas, apkalpošanas centru pārvaldību, kā arī pielāgotu programmatūru enerģētikas dokumentu standartiem. Uzņēmuma komandās, kas koncentrējas uz korporatīvajiem klientiem, apvienota tehniskā ieviešana, nozares kompetence un klientu apkalpošana, lai palīdzētu komunālo pakalpojumu uzņēmumiem pārvaldīt sarežģītus darbības procesus.
German Energy Customer Service Call Center Agent
Provide remote inbound support to German energy customers, assisting with supplier changes, billing, meter readings, and contract questions. The role includes paid training and weekday shifts between 8 a.m. and 8 p.m.
Apraksts
- Support private energy customers by phone and in writing with inbound inquiries
- Help customers change energy suppliers and maintain their account details
- Respond to questions about bills and meter readings
- Explain energy contracts, tariffs, and monthly advance payments to customers
- Attend three weeks of paid, full-time training
- Work a three-shift schedule from Monday to Friday between 8 a.m. and 8 p.m.
Prasības
- Prior experience in a call center or customer service is required
- Experience with energy projects and supplier changes is preferred
- Enjoy assisting customers and advising them by phone
- Use PC applications such as Teams, Outlook, and web browsers with confidence; SAP knowledge is an advantage
- Have very good German language skills at C1 level
- Be resident in Germany
- Relevant professional experience is required; career changers are not eligible
- Be available to work 40 hours per week over five days on a three-shift schedule from Monday to Friday between 8 a.m. and 8 p.m.
Priekšrocības
- Work fully remotely from the first day
- Receive three weeks of paid, full-time training on a permanent early shift
- Get a premium technology package
- Access a health management program and a fitness club discount
- Take advantage of training and career development opportunities
- Receive a permanent employment contract
- Get shift schedules several weeks in advance
- Split shifts may be available