Optivate

51 – 200 Darbinieki

SaaS Veselības apdrošināšana Veselības aprūpe

Optivate develops software for ophthalmology practices, bringing clinical records, diagnostic images and practice operations into one platform. Its tools include an ophthalmology-focused electronic health record, AI-assisted documentation, image management, scheduling and billing, patient communications and digital intake, revenue cycle support, and optical inventory and point-of-sale integration. The company’s software is designed to connect care delivery with the administrative work of running an eye care practice.

Vakances uzņēmumā

Customer Success Manager – Healthcare SaaS

Guide U.S. ophthalmology practices in adopting healthcare software and achieving measurable results. Own customer relationships, renewals, and growth across a remote portfolio.

pirms 2 nedēļām

Amerikas Savienotās Valstis

50 000 $ – 80 000 $ / gads

Attālināti Pilna slodze Jaunākais speciālists Vidējais līmenis Nepieciešamā Valoda: angļu Klientu panākumi Klientu panākumu vadītājs

Apraksts

Manage customer relationships across a portfolio after go-live
Increase product adoption with ongoing training, guidance, and success check-ins
Track account health, usage, and customer feedback, addressing risks and barriers early
Develop and maintain success plans centered on measurable outcomes and value
Coordinate with onboarding, support, training, product, and revenue teams to deliver a smooth customer experience
Prepare accounts for renewal by documenting outcomes and demonstrating customer value
Spot expansion and upsell opportunities, partnering with sales on growth efforts
Collect customer feedback and share actionable insights with product operations
Keep CRM records current with activities, risks, and progress

Prasības

Bring at least two years of experience in customer success, account management, implementation, or another client-facing role in SaaS or healthcare technology
Demonstrate success managing a customer portfolio while improving adoption, satisfaction, and measurable outcomes
Communicate consultatively with clinical and business stakeholders
Learn software solutions quickly and explain them clearly
Stay organized, prioritize effectively, and follow through reliably
Work effectively in a fast-changing environment with evolving processes and cross-functional dependencies
Use CRM platforms such as HubSpot or Salesforce
Hold a bachelor's degree in business or healthcare administration, or have equivalent professional experience

Priekšrocības

Competitive base pay with a performance-based bonus
Remote work with flexibility and support for work-life balance
Medical, dental, vision, and 401(k) benefits
Generous paid time off and holiday schedule
Growth opportunities at a mission-driven, innovative healthcare technology company

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Manage client relationships, candidate placements, and retention for Hire Overseas, an offshore staffing platform. Support repeat hiring, client reviews, and referrals.

Atvērt

Customer Success Manager – Healthcare SaaS

Guide U.S. ophthalmology practices in adopting healthcare software and achieving measurable results. Own customer relationships, renewals, and growth across a remote portfolio.

Apraksts

Prasības

Priekšrocības

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