Blackline Safety
Blackline Safety
Blackline Safety ir tehnoloģiju uzņēmums, kas izstrādā savienotus drošības produktus rūpnieciskām darba vietām. Tā produktu klāstā ietilpst individuālie gāzes detektori, teritorijas uzraudzības ierīces, vientuļo darbinieku aizsardzības risinājumi un mākoņtehnoloģijās balstīta analītika, kas palīdz organizācijām reāllaikā noteikt apdraudējumus, uzraudzīt darbiniekus un pārvaldīt darbības riskus. Uzņēmums apkalpo naftas un gāzes nozari, ūdensapgādes un notekūdeņu apsaimniekošanas sektoru, kā arī citas vides, kurās uzticami drošības dati palīdz pieņemt labākus lēmumus un aizsargāt darbiniekus. Blackline Safety darbība aptver drošības tehnoloģijas, zinātni un aparatūru, tāpēc uzņēmuma profils ir aktuāls speciālistiem, kurus interesē savienota rūpnieciskā drošība un datos balstīta darba vietu aizsardzība.

Client Success Manager, Middle East and Africa

Lead a team of 5–8 Client Success Managers focused on customer retention, contract renewals, and account growth for Blackline Safety’s worker-safety technology.

Apraksts

  • Lead and develop the Client Success team in partnership with the Vice President of Client Success
  • Coach Client Success Managers to strengthen customer retention
  • Oversee service contract renewals, from preparing quotes through completion
  • Guide the creation, management, and closing of account expansion opportunities
  • Identify development needs across the Client Success team
  • Mentor Client Success Managers on strategic customer account planning
  • Keep the team up to date on Blackline Safety products and services
  • Escalate internal and customer concerns while protecting customer satisfaction
  • Ensure the team shares product feedback on trends affecting customer satisfaction and retention
  • Report key performance indicators to management
  • Coordinate team schedules to support local and international deployments
  • Help document procedures and develop training
  • Improve the efficiency and effectiveness of processes
  • Carry out other assigned duties

Prasības

  • Post-secondary education or an equivalent business-related certification is an asset
  • At least two years of experience leading a customer-facing support team
  • Demonstrated success motivating and guiding a team to meet targets
  • Ability to deliver results in a changing environment
  • Ability to identify useful metrics for reporting and operational analysis
  • Strong written and verbal communication and interpersonal skills

Priekšrocības

  • Competitive base pay with an annual compensation review
  • Comprehensive health and dental coverage*
  • Mental health and wellness resources
  • Flexible work arrangements and a hybrid model for eligible roles
  • Paid vacation, personal, and sick days*
  • Professional development opportunities
  • Education funding
  • Collaborative, inclusive, mission-driven workplace
  • Access to exclusive perks and discounts
  • Flexible “Dress for Your Day” environment

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