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Blackline Safety
Blackline Safety
201 – 500 Employees
H1B Visa SponsorHardwareSafetyScience
Blackline Safety is a technology company that develops connected safety products for industrial workplaces. Its portfolio combines personal gas detectors, area monitoring devices, lone worker protection, and cloud-based analytics that help organizations identify hazards, monitor workers, and manage operational risk in real time. The company serves sectors including oil and gas, water and wastewater, and other environments where reliable safety data supports better decisions and worker protection. Blackline Safety’s work spans safety technology, science, and hardware, making its company profile relevant to professionals interested in connected industrial safety and data-driven workplace protection.
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Client Success Manager, Middle East and Africa

Lead a team of 5–8 Client Success Managers focused on customer retention, contract renewals, and account growth for Blackline Safety’s worker-safety technology.

AEUnited Arab EmiratesRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Lead and develop the Client Success team in partnership with the Vice President of Client Success
  • Coach Client Success Managers to strengthen customer retention
  • Oversee service contract renewals, from preparing quotes through completion
  • Guide the creation, management, and closing of account expansion opportunities
  • Identify development needs across the Client Success team
  • Mentor Client Success Managers on strategic customer account planning
  • Keep the team up to date on Blackline Safety products and services
  • Escalate internal and customer concerns while protecting customer satisfaction
  • Ensure the team shares product feedback on trends affecting customer satisfaction and retention
  • Report key performance indicators to management
  • Coordinate team schedules to support local and international deployments
  • Help document procedures and develop training
  • Improve the efficiency and effectiveness of processes
  • Carry out other assigned duties

Requirements

  • Post-secondary education or an equivalent business-related certification is an asset
  • At least two years of experience leading a customer-facing support team
  • Demonstrated success motivating and guiding a team to meet targets
  • Ability to deliver results in a changing environment
  • Ability to identify useful metrics for reporting and operational analysis
  • Strong written and verbal communication and interpersonal skills

Benefits

  • Competitive base pay with an annual compensation review
  • Comprehensive health and dental coverage*
  • Mental health and wellness resources
  • Flexible work arrangements and a hybrid model for eligible roles
  • Paid vacation, personal, and sick days*
  • Professional development opportunities
  • Education funding
  • Collaborative, inclusive, mission-driven workplace
  • Access to exclusive perks and discounts
  • Flexible “Dress for Your Day” environment

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