Blackline Safety
Blackline Safety
Blackline Safety एक प्रौद्योगिकी कंपनी है जो औद्योगिक कार्यस्थलों के लिए कनेक्टेड सुरक्षा उत्पाद विकसित करती है। इसके उत्पाद पोर्टफोलियो में व्यक्तिगत गैस डिटेक्टर, क्षेत्र निगरानी उपकरण, अकेले काम करने वाले कर्मचारियों की सुरक्षा और क्लाउड-आधारित विश्लेषण शामिल हैं। ये समाधान संगठनों को खतरों की पहचान करने, कर्मचारियों की निगरानी करने और वास्तविक समय में परिचालन जोखिम का प्रबंधन करने में सहायता करते हैं। कंपनी तेल और गैस, जल एवं अपशिष्ट जल तथा ऐसे अन्य क्षेत्रों में सेवाएं देती है, जहां विश्वसनीय सुरक्षा डेटा बेहतर निर्णय लेने और कर्मचारियों की सुरक्षा में सहायक होता है। Blackline Safety का कार्य सुरक्षा प्रौद्योगिकी, विज्ञान और हार्डवेयर तक फैला हुआ है, जिससे इसकी कंपनी प्रोफ़ाइल कनेक्टेड औद्योगिक सुरक्षा और डेटा-आधारित कार्यस्थल संरक्षण में रुचि रखने वाले पेशेवरों के लिए प्रासंगिक बनती है।

Client Success Manager, Middle East and Africa

Lead a team of 5–8 Client Success Managers focused on customer retention, contract renewals, and account growth for Blackline Safety’s worker-safety technology.

विवरण

  • Lead and develop the Client Success team in partnership with the Vice President of Client Success
  • Coach Client Success Managers to strengthen customer retention
  • Oversee service contract renewals, from preparing quotes through completion
  • Guide the creation, management, and closing of account expansion opportunities
  • Identify development needs across the Client Success team
  • Mentor Client Success Managers on strategic customer account planning
  • Keep the team up to date on Blackline Safety products and services
  • Escalate internal and customer concerns while protecting customer satisfaction
  • Ensure the team shares product feedback on trends affecting customer satisfaction and retention
  • Report key performance indicators to management
  • Coordinate team schedules to support local and international deployments
  • Help document procedures and develop training
  • Improve the efficiency and effectiveness of processes
  • Carry out other assigned duties

आवश्यकताएँ

  • Post-secondary education or an equivalent business-related certification is an asset
  • At least two years of experience leading a customer-facing support team
  • Demonstrated success motivating and guiding a team to meet targets
  • Ability to deliver results in a changing environment
  • Ability to identify useful metrics for reporting and operational analysis
  • Strong written and verbal communication and interpersonal skills

लाभ

  • Competitive base pay with an annual compensation review
  • Comprehensive health and dental coverage*
  • Mental health and wellness resources
  • Flexible work arrangements and a hybrid model for eligible roles
  • Paid vacation, personal, and sick days*
  • Professional development opportunities
  • Education funding
  • Collaborative, inclusive, mission-driven workplace
  • Access to exclusive perks and discounts
  • Flexible “Dress for Your Day” environment

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