Blackline Safety
Blackline Safety
Blackline Safety je tehnološko podjetje, ki razvija povezane varnostne izdelke za industrijska delovna okolja. Njegov portfelj združuje osebne detektorje plinov, naprave za spremljanje območij, zaščito samostojnih delavcev in analitiko v oblaku, ki organizacijam pomagajo v realnem času prepoznavati nevarnosti, spremljati delavce in upravljati operativna tveganja. Podjetje deluje v sektorjih, kot so naftna in plinska industrija, oskrba z vodo in čiščenje odpadnih voda, ter v drugih okoljih, kjer zanesljivi varnostni podatki podpirajo boljše odločitve in zaščito delavcev. Delo podjetja Blackline Safety zajema varnostne tehnologije, znanost in strojno opremo, zato je njegov profil relevanten za strokovnjake, ki jih zanimata povezana industrijska varnost in podatkovno podprta zaščita na delovnem mestu.

Client Success Manager, Middle East and Africa

Lead a team of 5–8 Client Success Managers focused on customer retention, contract renewals, and account growth for Blackline Safety’s worker-safety technology.

Opis

  • Lead and develop the Client Success team in partnership with the Vice President of Client Success
  • Coach Client Success Managers to strengthen customer retention
  • Oversee service contract renewals, from preparing quotes through completion
  • Guide the creation, management, and closing of account expansion opportunities
  • Identify development needs across the Client Success team
  • Mentor Client Success Managers on strategic customer account planning
  • Keep the team up to date on Blackline Safety products and services
  • Escalate internal and customer concerns while protecting customer satisfaction
  • Ensure the team shares product feedback on trends affecting customer satisfaction and retention
  • Report key performance indicators to management
  • Coordinate team schedules to support local and international deployments
  • Help document procedures and develop training
  • Improve the efficiency and effectiveness of processes
  • Carry out other assigned duties

Zahteve

  • Post-secondary education or an equivalent business-related certification is an asset
  • At least two years of experience leading a customer-facing support team
  • Demonstrated success motivating and guiding a team to meet targets
  • Ability to deliver results in a changing environment
  • Ability to identify useful metrics for reporting and operational analysis
  • Strong written and verbal communication and interpersonal skills

Ugodnosti

  • Competitive base pay with an annual compensation review
  • Comprehensive health and dental coverage*
  • Mental health and wellness resources
  • Flexible work arrangements and a hybrid model for eligible roles
  • Paid vacation, personal, and sick days*
  • Professional development opportunities
  • Education funding
  • Collaborative, inclusive, mission-driven workplace
  • Access to exclusive perks and discounts
  • Flexible “Dress for Your Day” environment

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