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Centene Corporation
Centene Corporation
ApdrošināšanaKonsultācijasVeselības aprūpe
Centene Corporation ir veselības aprūpes un apdrošināšanas uzņēmums, kas koncentrējas uz valsts atbalstītu segumu un kopienu veselību. Tā pakalpojumi ietver Medicaid, Medicare, Health Insurance Marketplace plānus un TRICARE atbalstu militārajām kopienām. Centene apvieno aprūpes nodrošināšanu vietējā līmenī ar partnerību ar bezpeļņas organizācijām, lai apmierinātu to biedru vajadzības, kuriem tā sniedz pakalpojumus. Uzņēmums savā darbībā un kopienu atbalstā ņem vērā arī vides atbildību un ētisku pārvaldību.
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Vakances uzņēmumā

Care Management Support Coordinator IV Team Lead - Texas Remote

Lead administrative care management support for Centene members in Texas, coordinating outreach, scheduling, resources, and documentation. Serve as a senior point of contact for members, providers, and staff while guiding team operations.

USAmerikas Savienotās ValstisTXTeksasa
22 $ – 38 $ / stunda
AttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuAprūpes koordinatorsVispārīgi
Mākonis

Apraksts

  • Direct administrative care management functions, including member outreach, inbound calls, and service scheduling
  • Act as a primary contact for members, providers, and staff regarding care plan questions, while maintaining accurate records
  • Conduct phone outreach to explain care plan next steps, answer scheduling questions, share resources, and provide ongoing education
  • Help members access health plan and community-based resources
  • Use advanced knowledge of assigned health plan programs, activities, and available resources
  • Handle complex member and provider questions, requests, and concerns as a frontline support resource
  • Recommend improvements to care management processes
  • Apply advanced expertise in care management support, care plans, and community resources
  • Onboard team members and manage daily administrative materials, including welcome letters, correspondence, and educational content
  • Refer highly complex inquiries and requests to management
  • Maintain non-clinical member documentation in compliance with state and regulatory standards
  • Support education and training initiatives
  • Complete additional assigned responsibilities while following organizational policies and standards

Prasības

  • High school diploma or GED
  • At least four years of related professional experience
  • Successful completion of a Texas DFPS background check
  • At least two years of care coordination experience serving diverse populations, including children, adolescents, adults, and older adults
  • Experience with or working knowledge of PSON and MNSF workflow processes
  • At least two years of experience with STAR Health, STAR Kids, STAR+PLUS, Duals, Medicaid, and/or Medicare programs
  • Strong documentation abilities with demonstrated audit performance in TruCare Cloud
  • Professional, diplomatic, adaptable, and detail-oriented approach in a fast-paced setting
  • Proficiency in Microsoft Office, including Excel, OneNote, PowerPoint, and Outlook
  • Strong problem-solving, organizational, time-management, and communication abilities
  • Ability to adjust quickly to shifting business priorities while remaining flexible and professional
  • Ability to clearly present data, findings, and recommendations to cross-functional stakeholders

Priekšrocības

  • Health insurance coverage
  • 401(k) plan
  • Employee stock purchase plans
  • Tuition reimbursement
  • Paid time off and holidays
  • Flexible remote, hybrid, field, or office work arrangements
  • Additional incentives may form part of total compensation
  • Equal opportunity employment with a commitment to diversity

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