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ConnectWise
ConnectWise
501 – 1 000 Darbuotojai
H1B vizos rėmėjasĮmonėKibernetinis saugumasSaaS
ConnectWise builds software and services for managed service providers (MSPs), bringing IT operations, cybersecurity, and business management tools together. Its Asio platform supports monitoring and management, data protection, service automation, documentation, quoting, and financial workflows. ConnectWise also works with technology vendors through partnerships and integrations and supports the MSP community with industry events and resources.
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Darbai įmonėje

Senior Partner Success Manager

Help IT service providers get more value from ConnectWise business management software. Lead partner adoption, retention, renewals, escalations, and scalable success practices.

USJungtinės ValstijosDarbas vietojeVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Set operational plans for the Partner Success team.
  • Develop and implement products, processes, standards, and operational plans that affect functional results.
  • Provide detailed support to the Partner Success team.
  • Communicate with ConnectWise leadership as needed.
  • Help partners maximize value and return on investment by improving license use, surfacing opportunities, and supporting adoption and renewals.
  • Recommend solutions to partner challenges using knowledge of the ConnectWise platform and partner businesses.
  • Manage communications with key partners and stakeholders.
  • Set and track success measures that reflect customer needs and workflows.
  • Connect ConnectWise platform features and business benefits to common partner challenges and goals.
  • Handle complex escalations and drive them to timely resolution.
  • Travel to partner sites and IT Nation events, representing ConnectWise at internal and external events.
  • Build scalable playbooks and processes for partner interactions and profiles.
  • Identify ways to improve cross-functional communication, prioritization, and visibility into requests and escalations.
  • Recommend ongoing process and communication improvements that increase efficiency and revenue.

Reikalavimai

  • Manage large projects and processes independently with limited supervision.
  • Be recognized as an expert in the relevant work area.
  • Adapt to situations and learn new technologies or processes to meet partner requirements.
  • Know business processes across functions.
  • Quickly understand and clearly explain technology and business concepts.
  • Know the IT service provider market and how its businesses operate.
  • Bring strong technical understanding and business management skills.
  • Resolve escalated issues while maintaining positive partner relationships.
  • Have a bachelor's degree in a related field or equivalent business experience.
  • Bring at least 8 years of relevant experience.
  • An MBA is preferred.
  • At least 5 years of SaaS industry experience is preferred.
  • Work arrangement may be onsite, hybrid, or remote depending on location.

Privalumai

  • The role may require 25–35% travel.
  • Equal employment opportunities are provided.
  • Reasonable accommodations are available for qualified individuals with disabilities.
  • Other employment benefits and privileges apply as applicable.

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