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FUJIFILM Corporation
FUJIFILM Corporation
ElektronikaGamybaSveikatos priežiūra
1934 m. įkurta FUJIFILM Corporation yra pasaulinė gamybos ir technologijų įmonė, vykdanti veiklą sveikatos priežiūros, elektronikos ir vaizdavimo srityse. Jos sveikatos priežiūros verslas kuria sprendimus prevencijai, diagnostikai ir gydymui, o platesnis produktų portfelis padeda didinti pramonės efektyvumą ir skatinti aplinkos tvarumą. FUJIFILM taip pat tęsia ilgametę veiklą fotografijos ir vaizdavimo srityje, padėdama žmonėms išsaugoti prisiminimus ir stiprinti tarpusavio ryšius.
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Senior Oracle DBA and National Support Engineer, Medical Imaging

Lead advanced support for Fujifilm Healthcare’s medical imaging systems, resolving escalations and guiding technical teams. The role includes customer troubleshooting, staff mentorship, product quality initiatives, and as-needed 24/7 on-call coverage.

USJungtinės Valstijos
110 366 $ – 146 364 $ / metai
NuotolinisVisas etatasVyresnysis specialistasVadovasPrivaloma Kalba: anglųPagalbos inžinierius
Apvalkalo scenarijų kūrimasAWSAzureDebesijaDockerJavaKubernetesLinuxOraclePostgresPythonSQLVMware

Aprašymas

  • Deliver expert technical support for Fujifilm Healthcare medical informatics products, including storage systems, PACS, VNA, Mobility, 3D Systems, Syncomm, and Clinical Information Systems.
  • Set technical direction for customer support, development, and other departments.
  • Assess, prioritize, present, and resolve high-priority customer issues with development leaders.
  • Troubleshoot complex cases escalated from the Technical Assistance Center.
  • Work with the Technical Assistance Center and Development on Synapse issues that require development work.
  • Support, mentor, and train Enterprise Support, TAC, Upgrade, Project Engineering, and global business partner teams.
  • Create and oversee mentorship programs for Principal and other technical support engineers.
  • Lead investigations and problem-solving across Development, QA, and Product Management.
  • Improve escalation workflows, documentation, and publication of Knowledge Base articles.
  • Lead initiatives with R&D to reduce escalations and improve product quality.
  • Assess and pilot emerging technologies and methods, including AI/ML predictive analytics and observability tools.
  • Set technical standards and recommended practices for the global support team.
  • Shape product design and architecture to improve supportability, reliability, and diagnosability.
  • Advise senior management on key technical decisions and technology trends.
  • Resolve complex customer issues directly and coordinate with Development and other business teams.
  • Guide technical strategy in cross-functional teams and collaborate with Fujifilm teams on complex solutions.
  • Contribute to special projects and new software and product releases.
  • Relay clinically related issues to Development.
  • Advise Marketing and Sales on RFP technical questions when requested.
  • Work with minimal managerial oversight and follow issues through to resolution.
  • Provide after-hours on-call support for site outages as needed, including 24/7 coverage.
  • Keep expert knowledge of current medical imaging products and related technologies.
  • Maintain certifications, product expertise, documentation standards, training completion, and assigned performance goals.
  • Deliver virtual and in-person training to organizational teams.
  • Follow company quality and regulatory requirements.

Reikalavimai

  • At least 12 years of progressive experience as a technical, systems, software, or quality assurance engineer in Medical IT and/or imaging products.
  • A master’s degree with 8 years of industry experience is preferred; alternatively, a bachelor’s degree with 10 years of industry experience, or comparable work experience with 12 or more years in the industry.
  • At least 4 years of experience serving as a Senior Principal National Support Engineer II is preferred.
  • One or more current industry certifications preferred, such as Security+ or higher, VCP, Cisco, Azure, Linux, Microsoft, professional-level cloud, or advanced networking certifications.
  • Strong troubleshooting skills under pressure.
  • Strong presentation skills.
  • Clear, logical thinking and the ability to find creative approaches to complex issues.
  • Expertise in at least one product line and basic to intermediate understanding of another current product.
  • Proficiency with storage systems and SMB and S3 storage protocols.
  • Mastery of network architectures and troubleshooting with network commands and Wireshark or packet-sniffing software.
  • Expertise with DICOM, HL7, HTTP/HTTPS, and SSL/TLS.
  • Proficiency in cloud computing concepts, including AWS and Azure.
  • Advanced knowledge of Microsoft Server 2012, 2016, 2019, and 2022 or later, and system administration.
  • Proficiency in BASH and PowerShell scripting.
  • Proficiency in C#, Java, Python, HTML, and XML.
  • Expertise in Oracle and PostgreSQL databases, SQL, SQL Plus, and SQL scripts.
  • Proficiency with Docker or Kubernetes.
  • Proficiency managing Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, or Scientific Linux servers.
  • Advanced knowledge of medical informatics architecture and design, VMware, and storage solutions.
  • Mastery of Linux architecture and system administration.
  • Experience optimizing the performance, scalability, and security of enterprise medical informatics systems.
  • Ability to turn complex technical topics into clear strategic recommendations.
  • Ability to lead the development and curation of advanced knowledge bases and diagnostic playbooks.
  • Ability to sit for 75–100% of applicable work time and use hands and fingers for up to 100%.
  • Ability to stand, talk, and listen for 75% of applicable work time.
  • Ability to stand, walk, bend, kneel, stoop, crouch, and/or crawl under a desk.
  • Ability to frequently lift and/or move items weighing up to 50 pounds.
  • Ability to reach overhead and use hand tools.
  • Availability to work outside standard business hours, including overtime and holidays, and participate in an on-call rotation.
  • Ability to travel on short notice, including overnight trips, as business needs require.
  • Compliance with applicable U.S. FDA medical device, ISO 13485, and other laws, regulations, and standards.

Privalumai

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Life insurance
  • Paid time off
  • Flexible work environment
  • Occasional travel of up to 25% may be required based on business needs.
  • Professional development through ongoing education and training
  • Remote work arrangement

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