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Empower AI
Empower AI
501 – 1 000 Darbuotojai
GynybaLogistikaSveikatos priežiūra
„Empower AI“ kuria dirbtinio intelekto ir technologinius sprendimus viešojo sektoriaus komandoms, daugiausia dėmesio skirdama federalinės valdžios misijoms. Anksčiau NCI vardu veikusi įmonė pasitelkia dirbtinio intelekto, kibernetinio saugumo, programinės įrangos kūrimo ir migracijos į debesiją kompetenciją, kad padėtų civilinėms ir gynybos agentūroms spręsti sudėtingus veiklos iššūkius, didinti darbuotojų produktyvumą ir priimti greitesnius, geriau informacija pagrįstus sprendimus. Jos veikla apima tokias valdžios sektoriaus aplinkas kaip gynyba, sveikatos priežiūra ir logistika.
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Darbai įmonėje

Senior Knowledge Management Analyst, Empower AI (Hybrid, Virginia)

Lead knowledge strategy, content, and Virtual Agent optimization. Empower AI supports IT transformation and customer service for U.S. government programs.

USJungtinės ValstijosVAVirdžinija
87 320 $ – 135 160 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųVerslo analitikas
ITSMServiceNow

Aprašymas

  • Create and maintain the Knowledge Management Plan, covering strategy, governance, roles, article standards, taxonomy, and quality assurance.
  • Build and manage searchable public self-service and internal technical knowledge bases.
  • Set the knowledge content strategy for chatbots and Virtual Agents, using intelligent suggestions to increase Tier 0 ticket deflection and meet annual targets.
  • Guide and prioritize knowledge management analysts and technical writers.
  • Coordinate knowledge contributions from service desk, Tier II, engineering, and application teams.
  • Promote knowledge sharing and capture subject matter expertise, best practices, and lessons learned.
  • Set, monitor, and report knowledge management metrics for customer support dashboards and monthly reports.
  • Use data analysis to improve content and make information easier to find.
  • Recommend content, automation integrations, platform improvements, and CX Roadmap updates.
  • Provide knowledge management analytics for the annual KPI/PRS review.
  • Oversee content accuracy, currency, Section 508 accessibility, CUI handling, and retirement.
  • Audit knowledge resources and align practices with ITIL 4 and Knowledge-Centered Service principles.
  • Support enterprise IT customer support services for about 13,000 internal users and external industry partners.

Reikalavimai

  • Bachelor’s degree and at least 6 years of related experience; alternatively, a master’s degree with 2 years of related experience, or 4 additional years of related experience in place of a degree.
  • U.S. citizenship.
  • Active Secret clearance, favorably adjudicated at T3/T3R, required at start.
  • At least 5 years of knowledge management, content management, or IT service management experience in an enterprise IT support organization.
  • Background developing knowledge strategies, governance frameworks, taxonomies, and quality assurance processes.
  • Experience measuring knowledge management results, including self-service deflection and first-contact resolution.
  • Expertise with an enterprise knowledge management platform such as ServiceNow Knowledge Management.
  • Experience setting content strategy for chatbots or Virtual Agents.
  • Experience leading writers and analysts and coordinating knowledge contributions across technical teams.
  • Experience using usage, search, and feedback data to guide content decisions and reporting.
  • Strong writing, editing, presentation, and stakeholder communication skills.
  • KCS v6 Practices certification, ITIL 4 Managing Professional, or Certified Knowledge Manager (CKM) certification preferred.
  • Experience supporting Department of War, DoD, or other compliance-driven federal IT environments preferred.
  • Experience with ServiceNow Virtual Agent, Now Assist or generative AI knowledge capabilities, and Service Portal knowledge experiences preferred.
  • Experience supporting external customer knowledge bases and public-facing self-service preferred.
  • Familiarity with CSAT, Customer Effort Score, and experience level agreements preferred.
  • Experience with Power BI dashboards and Section 508 accessible content standards preferred.

Privalumai

  • Eligible for remote work.
  • Travel of up to 10%.
  • Support for active-duty and veteran employees.

Susiję darbai

Katmai Government Services

Management Analyst II, Navy Training Analytics

Katmai Government Services
1 001 – 5 000 Darbuotojai
AtitiktisSveikatos draudimasVyriausybė
USJungtinės Valstijos
70 000 $ – 80 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųVerslo analitikas
SQLTableau

Support Katmai Government Services’ Navy training analytics and readiness reporting work. Maintain dashboards, analyze data, and modernize reports across Jupiter, FTM, and FLTMPS.

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The AES Corporation

Senior Business Transformation Lead Analyst

The AES Corporation
5 001 – 10 000 Darbuotojai
Atsinaujinanti energijaEnergetikaTvarumas
USJungtinės ValstijosCAKalifornijaCOKoloradasNYNiujorkasNCŠiaurės KarolinaOHOhajasTXTeksasasUTJutaVAVirdžinija
100 000 $ – 124 950 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųVerslo analitikas
PMP

Lead adoption consulting, stakeholder engagement, and sustainment for AES’s US Renewables & Power initiatives. Coordinate cross-functional transformation work and mentor fellow analysts.

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RxAnte

Business Analyst, Digital Pharmacy Care Management

RxAnte
51 – 200 Darbuotojai
Farmacijos produktaiSveikatos draudimasSveikatos priežiūra
USJungtinės ValstijosVAVirdžinija
70 000 $ – 95 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųVerslo analitikas
SQLTableau

Help shape RxAnte’s digital pharmacy care management products by translating healthcare needs into compliant, testable solutions. The role spans requirements, implementation, configuration, and client-focused product delivery.

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