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Zendesk
Zendesk
5 001 – 10 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
„Zendesk“ kuria klientų aptarnavimo ir pardavimo programinę įrangą, padedančią organizacijoms vienoje susietoje aplinkoje valdyti pokalbius, pagalbos užklausas ir santykius su klientais. Platforma apima žinutes, tiesioginius pokalbius, dirbtiniu intelektu grindžiamą automatizavimą, duomenų privatumo ir apsaugos priemones bei agento darbo erdvę, todėl komandos gali lanksčiai organizuoti aptarnavimo veiklą augdamos. „Zendesk“ taip pat teikia profesionalias paslaugas ir mokymosi išteklius, o tarp jos deklaruojamų prioritetų yra individualizuotas bendravimas su klientais, integruotos darbo eigos, įvairovė ir įtrauktis bei tvarumas.
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Darbai įmonėje

Senior AI Services Consulting Manager

Lead Zendesk’s AI Delivery team and customer AI implementations, guiding adoption, technical integrations, and project execution. Focus on measurable customer outcomes through effective delivery and team leadership.

INIndijaHibridinisVisas etatasVyresnysis specialistasVadovasPrivaloma Kalba: anglųDirbtinis intelektas
SQL

Aprašymas

  • Lead the AI Delivery team through hands-on product expertise and example.
  • Develop technical solutions and clear roadblocks for customers using Zendesk’s AI Platform.
  • Guide customers through complex configurations and optimization.
  • Advise customers on implementing and optimizing Zendesk AI products.
  • Lead change management and deliver consultative training.
  • Ensure successful, timely delivery of AI projects for individuals and teams.
  • Oversee delivery quality, capacity, utilization, scope, timelines, and stakeholder alignment.
  • Support customer satisfaction, retention, and upsell opportunities.
  • Partner with Customer Success and Sales on AI roadmaps and technical customer challenges.
  • Connect AI solutions to customers’ business goals and measurable experience and adoption outcomes.
  • Build and lead the AI Delivery team, overseeing hiring, onboarding, methods, ways of working, workload assignment, performance reviews, and development plans.

Reikalavimai

  • At least eight years of related experience in consulting or professional services.
  • Experience in customer-facing enterprise technology or SaaS roles, such as customer success management, professional services or consulting, technical account management, or solutions engineering or pre-sales consulting.
  • Hands-on experience integrating APIs, particularly REST APIs.
  • Working knowledge of JSON and SQL scripting.
  • End-to-end team management experience, including assigning tasks, conducting performance reviews, and supporting development plans.
  • Experience using adoption and customer health analytics to model and forecast churn and expansion.
  • Ability to identify early risk signals and recommend actions to protect retention and growth.
  • Experience designing and delivering success plans or roadmaps that produce measurable customer outcomes.
  • Bachelor’s degree in business, computer science, engineering, or a related field.
  • Experience managing AI or software adoption programs with demonstrated effects on retention or satisfaction.
  • Strong program management and cross-functional influence skills.
  • Ability to explain complex AI concepts to varied audiences, especially executive stakeholders.
  • Advanced degrees are preferred.
  • AI strategy or project management certifications are preferred.
  • Familiarity with emerging AI trends is a plus.

Privalumai

  • Hybrid work arrangement with flexibility to work remotely for part of the week.
  • Inclusive workplace experience.
  • Equal opportunity employment.
  • Reasonable accommodations for applicants with disabilities and disabled veterans.

Susiję darbai

Diebold Nixdorf

Remote Field Service Technician, Pennsylvania | Diebold Nixdorf

Diebold Nixdorf
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
USJungtinės ValstijosPAPensilvanijaNuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųLauko inžinierius

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HomeWorks Energy, Inc.

Hybrid Home Energy Sales Representative

HomeWorks Energy, Inc.
201 – 500 Darbuotojai
EnergetikaNamų paslaugosŠildymas, vėdinimas ir oro kondicionavimas
USJungtinės ValstijosMAMasačusetsasHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPardavimai

Conduct Mass Save home energy assessments for HomeWorks Energy, recommend efficiency upgrades, and install select energy-saving products. Build customer relationships, explain savings options, and secure service contracts with homeowners.

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Qualtrics

Enterprise Sales Leader, Sports, Media and Entertainment

Qualtrics
5 001 – 10 000 Darbuotojai
H1B vizos rėmėjasB2BĮmonėSaaS
USJungtinės Valstijos
270 000 $ – 453 000 $ / metai
NuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPardavimai

Lead Qualtrics’ enterprise sales growth across sports, media and entertainment, bringing Experience Management and generative AI solutions to major accounts. Manage and coach enterprise account executives while pursuing complex, seven-figure SaaS deals.

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HomeWorks Energy, Inc.

Home Energy Sales Representative

HomeWorks Energy, Inc.
201 – 500 Darbuotojai
EnergetikaNamų paslaugosŠildymas, vėdinimas ir oro kondicionavimas
USJungtinės ValstijosMAMasačusetsas
95 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPardavimai

Conduct home energy assessments for Massachusetts homeowners through the Mass Save program. Recommend and install efficiency upgrades while building sales and securing service contracts.

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HomeWorks Energy, Inc.

Home Energy Sales Representative

HomeWorks Energy, Inc.
201 – 500 Darbuotojai
EnergetikaNamų paslaugosŠildymas, vėdinimas ir oro kondicionavimas
USJungtinės ValstijosMAMasačusetsasHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPardavimai

Conduct Mass Save home energy assessments, model household energy use, and recommend efficiency upgrades. Install energy-saving products, guide customers through paperwork, and help secure service contracts.

Atidaryti