„Grupo Carrefour Brasil“ yra Brazilijos mažmeninės prekybos grupė, aptarnaujanti klientus per prekybos centrus, hipermarketus, didmeninės prekybos klubus ir internetinės prekybos kanalus. Jos veikla apima „Carrefour“, „Atacadão“ ir „Sam’s Club“, taip pat „Banco Carrefour“ finansines paslaugas ir „Carrefour Property“ nekilnojamojo turto veiklą. Grupė taip pat kuria privačių prekių ženklų produktus ir visose savo veiklos srityse remia tvarumo bei socialinės įtraukties iniciatyvas.
Remote Customer Service Operator – Commercial Call Center
Provide remote voice-based customer support for Carrefour while offering financial products and services, resolving customer requests, and meeting commercial targets.
Aprašymas
- Deliver empathetic, human-centered customer support by phone
- Present financial products and services to strengthen customer loyalty
- Meet and exceed sales objectives
- Receive and resolve customer questions and requests
- Maintain a high standard of customer satisfaction
- Produce excellent results while creating a positive customer experience
Reikalavimai
- High school diploma
- Previous sales experience is preferred
- Availability for a six-days-on, one-day-off schedule from Monday through Saturday
- Ability to work 6 hours and 20 minutes per day
- Internet service of at least 100 Mbps with a wired desktop connection
- Clear, direct communication skills
- Knowledge of customer service methods
- Active listening and the ability to assess customer needs
- Strong time-management and prioritization skills
- Proactive approach and motivation to make a meaningful contribution
- Teamwork skills and the ability to develop creative solutions
- Less than one year of relevant professional experience
Privalumai
- Meal voucher
- Medical and dental coverage
- Performance incentive campaigns
- Desktop computer for remote work
- Flexible break periods
- Semiannual profit-sharing bonus
- Internet allowance
- Structured professional development program and career plan
- Inclusive and respectful workplace
- Sesc partnership
- Carrefour card discount for purchases at Carrefour stores
- TotalPass membership
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Optical care reimbursement
- Additional incentive campaigns and awards