TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Onsite Customer Service Representative, Philippines — TDCX
Support TDCX customers across communication channels, resolving issues and following cases through to closure. This onsite Philippines role focuses on customer satisfaction, clear communication, and effective service.
Aprašymas
- Assist customers through relevant communication channels and provide helpful support.
- Identify customer needs, investigate issues, and offer solutions that clarify concerns.
- Resolve cases at first contact where possible, and coordinate follow-up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support customer satisfaction.
- Build lasting customer relationships and make an extra effort to engage customers.
- Carry out other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Reikalavimai
- A diploma, advanced, higher, graduate, postgraduate, professional, bachelor’s, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, plus the language of the supported market.
Privalumai
- Attractive compensation and perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from field experts.
- Opportunity to join a global company with hundreds of industry awards.