TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Onsite Customer Service Representative, Philippines — TDCX
Support TDCX customers across communication channels, resolving issues and following cases through to closure. This onsite Philippines role focuses on customer satisfaction, clear communication, and effective service.
Сипаттама
- Assist customers through relevant communication channels and provide helpful support.
- Identify customer needs, investigate issues, and offer solutions that clarify concerns.
- Resolve cases at first contact where possible, and coordinate follow-up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support customer satisfaction.
- Build lasting customer relationships and make an extra effort to engage customers.
- Carry out other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Талаптар
- A diploma, advanced, higher, graduate, postgraduate, professional, bachelor’s, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, plus the language of the supported market.
Артықшылықтар
- Attractive compensation and perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from field experts.
- Opportunity to join a global company with hundreds of industry awards.