TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Onsite Customer Service Representative — Philippines
Support customers across multiple channels, resolve issues, and deliver customer experience services at TDCX, a global business process outsourcing company.
Aprašymas
- Provide responsive customer support across relevant communication channels.
- Understand customer needs, investigate issues, and offer practical solutions that clear up confusion.
- Resolve cases at first contact where possible, and follow through with service partners and internal teams until closure.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to maintain high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Handle other duties assigned by management within the employment category, and support the effective operation and continual improvement of TDCX’s Quality Management System.
Reikalavimai
- A diploma or higher qualification in any field; fresh graduates are welcome, while two years of related experience is preferred.
- Strong time management and drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn new ones.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
- Flexible arrangements
Privalumai
- Competitive pay and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Social activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to join a global company recognized with hundreds of industry awards.