Rockwell Automation
Rockwell Automation

„Rockwell Automation“ kuria pramonės automatizavimo ir skaitmeninės transformacijos technologijas gamintojams bei kitų sudėtingų pramonės šakų įmonėms. Įmonės sprendimų portfelį sudaro pramoninės valdymo sistemos, projektavimo ir analizės programinė įranga, turto ir procesų valdymo sprendimai, kibernetinis saugumas bei tinklo infrastruktūra.

Įmonė padeda aviacijos ir kosmoso, automobilių pramonės, gyvosios gamtos mokslų ir kitų sričių organizacijoms modernizuoti veiklą, didinti efektyvumą ir plėtoti išmaniąją gamybą. Jos sprendimai sujungia aparatinę įrangą, programinę įrangą ir integruotas paslaugas, padedančias siekti veiklos bei tvarumo tikslų.

Junior Hybrid Support Engineer - Santo Domingo | Rockwell Automation

Provide technical support for Rockwell Automation’s industrial control, sensing, and networking products in a hybrid Santo Domingo role. Diagnose customer hardware, software, and communications issues while creating practical technical resources.

Aprašymas

  • Investigate industrial automation hardware, software, and network issues that first-line support cannot resolve
  • Escalate design, reliability, maintenance, and software concerns to product engineering and development teams
  • Deliver technical assistance to customers using advanced industrial automation products and solutions
  • Support products including sensors, safety components, code readers, RFID, encoders, vision systems, condition monitoring solutions, and industrial networking technologies
  • Troubleshoot EtherNet/IP, IO-Link, DeviceNet, and related automation protocols
  • Serve as a technical advisor and company liaison across diverse product families and applications
  • Manage customer communications, document troubleshooting and resolutions in service systems, set expectations, and complete follow-up
  • Use Knowledge-Centered Service practices to strengthen knowledge sharing and customer outcomes
  • Create technical notes, troubleshooting guides, knowledge articles, training content, videos, and related documentation
  • Work with sales, engineering, product management, and other teams to resolve customer challenges and improve product adoption
  • Take part in after-hours and weekend support rotations

Reikalavimai

  • Bachelor’s degree in electronics, electrical, electromechanical, mechatronics, telematics engineering, or a related technical field
  • Relevant industrial automation experience may substitute for equivalent technical education
  • Bilingual proficiency in English and Spanish
  • At least one year of experience supporting industrial automation, controls, sensing, machine automation, or industrial networking products
  • Experience with Rockwell Automation and Allen-Bradley products
  • Experience with safety components, relays, contactors, overload relays, GuardLink, soft starters, variable frequency drives, Logix controllers, PLC programming, circuit breakers, circuit protection, and motor starters
  • Experience troubleshooting sensors, RFID systems, industrial code readers, IO-Link devices, EtherNet/IP networks, and related automation technologies
  • Previous technical support experience with industrial products, control software, or automation solutions
  • Experience working with customers, distributors, OEMs, systems integrators, engineering teams, and sales organizations
  • Strong troubleshooting and problem-solving abilities
  • Demonstrated customer focus and exceptional technical support experience
  • Availability from 9 AM to 6 PM, including some evening and weekend coverage
  • Availability for after-hours, weekend, and on-call support rotations

Privalumai

  • Transportation or fuel allowance
  • Lunch allowance
  • Complimentary medical insurance
  • Personal hours
  • Hybrid work arrangement with remote work eligibility for up to three days per week after successful onboarding, subject to business needs

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