Signpost provides live receptionist services for small businesses, with a focus on home service providers such as electricians, plumbers, and HVAC contractors. Its answering service helps teams handle incoming calls, schedule appointments, and manage messages, so business owners can stay focused on their work while keeping customer inquiries moving.
Customer Support Specialist at Signpost
Support plumbers, HVAC companies, electricians, and roofers who use SignpostAI. Troubleshoot calls, texting, websites, billing questions, and other customer issues.
Aprašymas
- Respond promptly and courteously to customer calls, emails, and chats
- Diagnose issues with AI answering
- Resolve feedback and complaints about the live receptionist
- Correct call routing issues and clarify how call flows work
- Assist with SMS and A2P 10DLC questions, including registration status and texting rules
- Help customers with website and marketing questions
- Address general billing questions and direct invoice or payment inquiries to the appropriate team
- Explain technical topics in straightforward language
- Record each customer interaction, issue, and resolution in HubSpot
- Escalate complex problems and follow through until they are resolved
- Spot recurring issues and share them with the team
- Create and maintain support guides, workflows, and best practices
- Coordinate with Customer Success Managers and Builders
Reikalavimai
- Preferably 1–2 years in customer support, customer service, SaaS support, or a similar customer-facing role
- Comfort learning new systems and processes quickly
- Communicate clearly and warmly by phone and in writing
- Work collaboratively and bring a service-minded approach
- Show patience and empathy, especially with frustrated or stressed customers
- Stay organized and attentive to detail
- Manage multiple customer issues and prioritize effectively
- Take initiative and own problems through resolution
- Adapt to a fast-moving startup where priorities may change
- Available for a rotating weekend on-call shift approximately once a month
- Bonus: experience with HubSpot, Aircall, Slack, or other CRM, phone, or help desk tools
- Bonus: familiarity with home service businesses, phone systems, or business texting
Privalumai
- Annual salary of $45,000–$55,000
- Hybrid schedule at the Austin-area office: two days onsite and three days remote
- Medical, dental, and vision coverage
- Paid time off and holidays
- Training, mentorship, and opportunities to grow
- Opportunity to contribute in a growing startup
- Snacks and drinks at the office