TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Customer Service Specialist (Singapore, Onsite)
Support TDCX customers across communication channels, resolve issues, and work toward first-contact resolution. The role focuses on service quality, customer satisfaction, and ongoing improvements to the customer experience.
Aprašymas
- Provide customer support across relevant communication channels.
- Identify customer needs and investigate existing issues to find suitable solutions.
- Clear up confusion and aim to resolve customer concerns on first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver a high level of customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Take on other duties assigned by management within the employment category and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Reikalavimai
- Hold a diploma or higher qualification in any field, such as an advanced or graduate diploma, bachelor’s, postgraduate, professional, or master’s degree.
- Around two years of relevant experience is preferred; fresh graduates are encouraged to apply.
- Demonstrate strong time management and motivation to exceed expectations.
- Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Communicate clearly, listen effectively, show empathy, and maintain good phone etiquette.
- Be comfortable using computers and multiple systems, with the ability to learn and adapt to new ones.
- Have excellent spoken and written English skills, as well as proficiency in the language of the supported market.
Privalumai
- Attractive pay and workplace perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Staff activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture focused on employees’ futures.
- A convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to work for a global company recognized with hundreds of industry awards.