TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist (Singapore, Onsite)
Support TDCX customers across communication channels, resolve issues, and work toward first-contact resolution. The role focuses on service quality, customer satisfaction, and ongoing improvements to the customer experience.
Сипаттама
- Provide customer support across relevant communication channels.
- Identify customer needs and investigate existing issues to find suitable solutions.
- Clear up confusion and aim to resolve customer concerns on first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver a high level of customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Take on other duties assigned by management within the employment category and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Талаптар
- Hold a diploma or higher qualification in any field, such as an advanced or graduate diploma, bachelor’s, postgraduate, professional, or master’s degree.
- Around two years of relevant experience is preferred; fresh graduates are encouraged to apply.
- Demonstrate strong time management and motivation to exceed expectations.
- Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Communicate clearly, listen effectively, show empathy, and maintain good phone etiquette.
- Be comfortable using computers and multiple systems, with the ability to learn and adapt to new ones.
- Have excellent spoken and written English skills, as well as proficiency in the language of the supported market.
Артықшылықтар
- Attractive pay and workplace perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Staff activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture focused on employees’ futures.
- A convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to work for a global company recognized with hundreds of industry awards.